Bilingual Customer Service Representative

Job Full Description

Bilingual Customer Service Representative (Hardscape & Lawncare Focus)

Location: Durham, NC
Pay: $20/hour
Schedule: Monday-Friday, 7:30 AM - 4:30 PM
Job Summary

Bilingual (English/Spanish) Customer Service Representative to support our Durham, NC location. This role is ideal for someone with hands-on experience in hardscape and lawncare who is looking to transition into a customer-facing position. Prior customer service experience is not required-we value your industry knowledge and willingness to learn.
Key Responsibilities

• Assist customers in-store and over the phone in both English and Spanish
• Provide product recommendations based on customer needs, especially in hardscaping and lawncare materials
• Answer questions about products, availability, pricing, and basic installation guidance
• Process orders, invoices, and transactions accurately
• Coordinate with warehouse and yard staff to ensure timely order fulfillment
• Maintain a clean, organized, and professional front counter area

Required Qualifications

• Fluent in English and Spanish (spoken and written)
• Background in hardscape and/or lawncare (landscaping, installation, or related field)
• Basic computer skills and comfort learning new systems
• Positive attitude and willingness to learn

Work Environment

• May require occasional lifting (up to 50 lbs)
• Fast-paced environment, especially during peak landscaping seasons

Durham, NC
1425
5306 NC Highway 55
Suite 103
Durham, NC 27713