Accounts Receivable Collector

Description

Overview:

The Collections Specialist is responsible for collecting outstanding debts owed to the company and ensuring that all payments are received in a timely manner. Your primary responsibility will be to communicate with customers who are delinquent in their payments and work to find solutions to help them get back on track with their payments and will also be responsible for resolving any disputes that may arise.

Key Responsibilities:
• Lead all collection activities for assigned portfolio to ensure all past due accounts are collected while preventing the aging of current balances.
• Contact customers by phone and email to collect overdue balances while also ensuring proper documentation on the customer account
• Prepare, implement, and monitor payment plans as needed
• Dispute resolution and negotiation - address and resolve disputes, utilizing negotiation as necessary.
• Provide customer service regarding collection issues, process customer refunds, review account adjustments, resolve customer discrepancies and short payments.
• Process credit card payments, complete general account requests, and monitor/correct errors as necessary.
• Collaborate with cash applications and sales team regularly.
• Ability to analyze data and prepare various aging reports for management while maintaining a strict timeline
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Requirements:

• Possess strong negotiating skills
• Strong verbal and written communication

• Strong Analytical Skills
• Detail Oriented with strong problem-solving skills

Education and Experience:

• Bachelor's Degree preferred

Technology Skills:

• Micrsoft excel- Intermediate to Proficient
• ERP knowledge with experience in Microsoft Dynamics 365 preferred

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