Patient Coordinator

Patient Coordinator

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier.

Position Summary:

The Patient Coordinator supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians.

How you'll contribute:

• May prepare reports, maintain filing systems, enter data and maintain databases, compose and send correspondence, and perform other clerical functions.
• Communicate and correspond with patients, families, visitor, providers, and staff.
• Collaborate with stakeholders across the organization to work towards an appropriate resolution.
• Use a hands-on consultative approach that balances the organization's patient experience goals with the unit/department's operational realities, limitations, and workflows.
• Provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way.
• Project a positive and helpful demeanor while advocating on behalf of the patient.
• Responsible for maintaining patient and family confidence by keeping information confidential.
• This position requires a self-directed individual with the ability to exercise independent judgement, critical thinking, and problem-solving skills.
• Exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal and external customers.
• Completes rounds on patients in Acute Care Units to communicate with patients, caregivers, and families regarding stay.
• Complete post-discharge callbacks to follow-up with patients, families, and caregivers regarding care received during stay.
• Completes follow-up and notifies appropriate departmental and administrative personnel, including completing a Root Cause Analysis, for any issues or perceived deficiencies that patients, caregivers, or families express issue or concern with.
• Performs other duties as assigned

What we're looking for:

• High School Diploma or equivalent Preferred; Associates Degree Preferred
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action

Why Join Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

EEOC Statement:

Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local laws.

Pay Transparency Notice (Washington State)

If you believe this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately. You can contact us at 833-271-4269 to report the issue. For more information on your rights under Washington's pay transparency laws, visit the Washington State Department of Labor and Industries website at: https://lni.wa.gov