Receptionist/Customer Service Clerk

We are currently looking for a Full Time Receptionist/Customer Service Clerk to join our Citizenship team located at the Chickasaw Nation Tribal Government working .

Summary:

Assists and informs visitors regarding the offices and program housed within the Chickasaw Nation Government Services building.

Responsibilities:
* Greets and assists all visitors and clients communicating effectively and in a professional manner
* Greets persons entering the building and directs individuals to correct destination
* Covers the reception area at all times
* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
* Responds to inquiries, compliments and/or complaints regarding the organization's services
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs general clerical/administrative support to include but not limited to photocopying, faxing documents, filing, receive, distribution of departmental and company e-mails, prepare and distribute mail, composition and preparation of routine correspondence, drafts narratives, financial, and statistical reports and presentations using computer software applications based on the needs of the department and/or facility
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Must have general knowledge of Chickasaw Nation Structure and location of programs and facilities
* Establishes professional working relationships as appropriate
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Interpersonal skills to motivate, investigate, inspire
* Ability to write clearly, concisely, and accurately (e.g. Reports, business correspondence, and procedure manuals demonstrating logic focus, critical thinking, and clarity with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers)

Skills:
Essential:
* Basic Computer skills
* Accurate typing and/or data entry skills

Experience:
Essential:
* No prior experience required

Education:
Essential:
* High School, GED or Equivalent

Essential:
* Preferred: Experience 0 - 6 months High school diploma or equivalent Continuing education or seminars for procedural and operational awareness of Native American organization annually.

Credentials:
Essential:
* Standard Driver's License
* Pass general background check

Working Conditions:
Essential:
* Works in an office setting
* Pass pre-employment drug test

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork