Lead Telephone Operator Emergency Dispatcher

Overview
This position is onsite at Cheshire Medical Center in Keene, NH. This is not a remote position.

Monday-Friday 10:30am-7:00pm.

The DH benefit's package starts the first day of employment.

Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals' performance.

Responsibilities

Qualifications

• High School Diploma or Equivalent.
• Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
• Intermediate Computer Skills
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Demonstrated expertise in all Center operations, systems and equipment.
• Excellent organization, initiative, problem solving skills and attention to detail.
• Complying with D-H policies and standards for all actions related to their role.

Required Licensure/Certifications

- 911 Training Certification within first six (6) months of employment

• Area of Interest: Secretarial/Clerical/Administrative
• Pay Range: $19.20/Hr. - $29.76/Hr.
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 37117

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.