Customer Service Specialist (Part-Time)

About Us

TNT Kid's Fitness & Gymnastics is a mission-driven organization dedicated to unlocking potential through movement. We provide inclusive, high-quality programming in gymnastics and fitness for individuals of all abilities. We are seeking a proactive and skilled Customer Service Specialist to be the welcoming face of our organization and ensure every family has a positive experience at TNT.

Hourly Range: $16.00 to $19.00

Summer Schedule: This position offers 8-10 hours per week, with shifts from 3:45 PM to 8:15 PM on Mondays and Wednesdays, plus occasional Friday shifts from 3:45 PM to 5:45 PM.

School Year Schedule: This position offers 8-12 hours per week, with 2-3 shifts scheduled between 4:30 PM and 8:30 PM, Monday through Friday.

Responsibilities:

• Daily face-to-face interactions greeting and assisting customers.
• Communicate with clients to verify account information.
• Carry out day-to-day business transactions.
• Greet clients warmly, be helpful, and ascertain problems or reasons for calling.
• Take payment information and other pertinent details such as addresses and phone numbers.
• Assist with daily cash deposits and balancing of starting cash.
• Inform clients of sales and promotions.
• Sell products and assist with the in-house showroom.
• Utilize computer technology to handle online sales.
• Ensure a high quality of service is delivered.
• Participate in staff meetings.
• Perform administrative duties as assigned.

Skills/Knowledge Required or Work-Related Experience:

• Proficient in Microsoft Office Suite.
• Energetic.
• Able to adapt to different situations.
• Detail-oriented.
• 2 years of customer service experience, a 2-year degree, or an equivalent combination of experience and education. Customer service experience is preferred; supervisory experience is a plus.
• Strong communication skills, both verbal and written.

Workplace Perks

• Fun & Positive Work Environment
• Mission-Driven Culture
• Team Atmosphere
• Training & Development

Compensation
$16-$19 per hour