Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant (MSA) for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and provide support to various clinics throughout the Kansas City VA Healthcare network. Duties of the position include, but not restricted to: The position is under the Supervisory Medical Support Assistant who provides direction, coordination, and supervision of a variety of administrative and clerical functions. Employee works independently; ensures work is completed and check for timeliness. The employee plans to carry out work assignments in accordance with instructions, policies, and training. Referring unusual problems to the supervisor.

• Receives patients/family members/visitors in person or telephonically.
• Records and relays messages and/or redirects calls or performs scheduling changes as necessary. Obtain identifying information and determine the nature of the call.
• Refers patients to the Triage Nurse when appropriate.
• Schedules appointments and provides information regarding outpatient clinics. Enters and/or retrieves information and data from the Clinical Information System.
• Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
• Type administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.
• Maintains and monitors patient appointment schedules for the facility and communicates delays in scheduled appointments to the appropriate staff and patients.
• Coordinates and/or schedules patient appointments with other clinics or specialties.
• Manages, schedules and monitor consult requests and various orders/requests for specialty and/or diagnostic services.
• Perform check-in and check-out of patients for their appointments; verify and edit each patient's demographics information; verify insurance information by using Insurance Capture Buffer (ICB) system; scheduling appointments in accordance with VHA national scheduling guidelines.
• Refer eligibility enrollment and means test when necessary to the appropriate area.
• Upon leaving the outpatient clinic area, the MSA ensures that the patients are scheduled according to physician order requisition.
• Knowledge of scheduling appointments but not limited to re-scheduling, cancelling, no-show, and recall reminders.

Note: Duties may vary slightly depending on the VA Clinic you will be supporting

Work Schedule: Full-Time, Monday - Friday, 7:00am-3:30pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 00000

Permanent Change of Station (PCS): Not Authorized

Total Rewards of a Allied Health Professional