Office Specialist II (Customer Care & RAD Divisions)

Office Specialist II

The Cosumnes Community Services District is seeking qualified individuals for the position of Office Specialist II. While the full job description is outlined below, the primary responsibilities of these positions will be:

• Parks and Recreation Department, Customer Care Division - provides administrative and clerical support for customers and vendors
• Parks and Recreation Department, RAD Division - provides administrative support for adaptive & inclusive programming and at-promise youth

This classification series serves as a customer service representative to the public and the staff. Under close supervision, performs a variety of clerical support such as typing, mail distribution, correspondence, record keeping, scanning and data entry. Must be comfortable in a strong teamwork-oriented environment and maintain positive working relationships with co-workers. This position is used throughout the District and may be assigned to the Parks and Recreation, Office of the General Manager, or Fire Department. Functions and responsibilities expected to be performed may vary depending upon assignment.

Salary Information: The salary range for the Office Specialist II classification is between $18.95 - $20.48 per hour. The District typically appoints new employees at step 1 of the salary range. Consideration for an appointment higher than step 1 will be based on experience, education, or the need for unique skills or knowledge and shall be no more than mid-point of the salary range.

Duties and Responsibilities

The following duties are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement on duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Each individual in the classification does not necessarily perform all the duties listed. Employees may perform other related duties at an equivalent level as required.

• Provides courteous and professional service to all facility users, CSD personnel and the public; Assists the public by phone and in person with District and department specific information, and refers to appropriate staff;
• Follows CSD cash handling procedures;
• Reconciles assigned cash drawer; verifies financial transactions and assists with preparation of daily bank deposits;
• Provides general information on CSD facilities; distributes required documents, may collect fees, and assist with reservation process;
• Collects fees and maintains payment information in designated software;
• Researches, enters and maintains account information in department software and prints reports; ensures all information is accounted for in a timely and accurate manner for all assigned projects;
• Provides assistance on special projects;
• Performs emergency procedures when needed;
• Provides a safe and clean environment by implementing guidelines from District and Department policies and procedures;
• Conducts work tasks safely and in compliance with department safety standards and the District Injury and Illness Prevention Program;
• Reports unsafe conditions to supervisor or contracted security when necessary;
• May be required to work shifts, nights, weekends, and holidays;
• May perform other office functions in the absence of senior staff.

Qualifications

Any equivalent combination of training and experience which provides the required skills, knowledge, and abilities may be considered qualifying at the sole discretion of the District. A typical way to obtain the knowledge and skills would be:

• Education and Training:
• High school diploma or equivalent.
• Experience:
• Two (2) years of increasingly responsible work experience or equivalent community/volunteer service in the field to which the position is assigned.
• Special Requirements:
• Possession of, or the ability to obtain, First Aid and CPR/AED certification within the first thirty (30) days of employment; Certification must be maintained through employment;
• Must be 18 years of age or older.
• Knowledge of:
• Current methods, techniques, principles, and procedures used in customer service, financial accounting and recordkeeping such as daily transaction entry, fee checks, and reviewing daily revenue reports and preparing bank deposits;
• Current methods and techniques used in preparing reports, letters, e-mails, memos, class lists, rosters, and reservation calendar using a prescribed format and conforming to all rules of punctuation, grammar, diction and style;
• Proficiency in computer database programs, desktop publishing and word processing in currently used programs such as Microsoft Outlook, Word, and Excel;
• Basic operation of automated office machines including calculator, computer, keyboard, printers, scanners and other peripherals, copier, and fax machine;
• Basic arithmetic including addition, subtraction, multiplication and division; calculation of decimals, ratios, percentages and fractions.
• Ability to:
• Effectively and tactfully communicate both orally and in writing with program participants, facility users, independent contractors, vendors, CSD personnel and the public;
• Analyze and use independent judgment in problem solving fairly non-routine situations such as responding to customer or employee problems/complaints and implementing improvements to customer service delivery processes;
• Comprehend and prepare reports such as accident, incident, and behavior reports, emergency, registration, and Hold Harmless forms using a prescribed format and conforming to all rules of punctuation, grammar, diction and style.

Physical Demands and Working Conditions

• Mobility: frequent use of keyboard; frequent sitting at desk and in meetings for long periods of time; occasionally reaching and twisting to reach equipment surrounding desk; occasional walking, standing, bending, stooping, and squatting; occasional pushing, pulling or lifting up to twenty (20) pounds;
• Vision: constant use of overall vision; frequent computer use; occasional color and depth vision;
• Dexterity: frequent repetitive motion; frequent writing and typing; frequent grasping, holding and reaching; frequent operation of office equipment, computers and clerical supplies;
• Hearing/Talking: frequent hearing and talking in person and on the phone;
• Emotional/Psychological: frequent public and/or coworker contact; ability to remain calm in emergency situations; occasionally works alone;

Typical Working Conditions: Work is typically performed in an indoor office environment. Occasional work is performed outside in various types of weather. Incumbents may be exposed to noise, moisture, dust, vibrations, heat and cold. Work may require travel to and from off-site locations throughout the District.