Production Support Engineer

Production Support Engineer

This role involves providing application support for critical applications within the payments domain. The position focuses on monitoring and supporting applications to meet service level agreements, providing on-call support, and managing production tickets and issues. The ideal candidate will be instrumental in maintaining application stability and performance.

Key Responsibilities

• Monitor and support applications to ensure 100% SLA compliance.
• Provide on-call support for production systems.
• Triage production tickets and issues, performing root cause analysis (RCA) and preparing relevant documentation.
• Partner with application teams, CCO, and other support teams to resolve issues.
• Prepare and review impact analysis based on issue investigation.
• Write scripts to automate routine daily operational tasks.
• Provide support after office hours and on weekends as required by business needs.
• Identify root causes in code, suggest break-fix activities, and follow release management processes for code deployment.

Required Qualifications

• Experience with Java/J2EE.
• Proficiency in using Dynatrace, Splunk, and SQL for log analysis.
• Familiarity with Python.
• Knowledge of database systems.

Preferred Qualifications

• Knowledge of AI concepts.

Compensation & Benefits

The pay rate for this position is between $65.00 and $70.24 per hour. Benefits may be available to eligible employees.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.