Clinic Clerk

Portal Education Clerk

Role Details

• Status: Part-Time (Temporary / Summer Only)
• Hours: 30 hours per week (On-site clinic hours)
• Location: Multi-site rotation. This position requires travel to various clinic locations within Florence and Muscle Shoals.

Position Summary:

The Portal Education Clerk is a tech-savvy professional responsible for increasing patient engagement by assisting with the setup and navigation of the Athena Patient Portal. Responsibilities include:

• In-Person Enrollment: Guide patients through the Athena portal registration process on their mobile devices.
• Technical Troubleshooting: Resolve common identity verification issues and assist with password creation/security setup.
• Education: Clearly communicate the benefits of the portal (lab results, messaging, bill pay) to patients of all technical skill levels.
• Clinic Rotation: Follow a weekly schedule to provide coverage at different sites.
• Data Integrity: Update patient contact information in the Athena system as needed.
• Compliance: Maintain strict patient confidentiality and adhere to all HIPAA regulations.

Minimum Qualifications:

• High-School Diploma
• Technical Proficiency: High comfort level with smartphones (iOS/Android) and mobile browsers.
• Customer Service: Excellent communication skills and the patience to coach adults through new technology.
• Reliability: Time-management skills; must arrive at scheduled location on time.
• Transportation: Reliable personal transportation is required.

Physical Requirements:

• Standing/walking for the majority shift in a waiting room or exam room environment.
• Viewing mobile screens and providing manual guidance on small devices.

EEOC Statement:

North Alabama Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.