Patient Advocate/Pharm Tech

Patient Advocate/Pharm Tech - 88535

Northern Light Pharmacy |US:ME:Bangor or Hybrid | Clinical Support | Part Time Eligible

Description

The Patient Advocate serves as a bridge between the patient and their healthcare provider, providing high-quality patient-centered care. As a Patient Advocate your primary role is to support patients and help them overcome barriers to receiving the healthcare services and medication they need. The primary responsibilities include medication assistance, benefit investigation, billing, medical record inquiries, and prior authorizations. The patient advocate will also assist the clinical pharmacist with patient outreach and to coordinating timely deliveries, patient consultations, among other duties as required. Preferred candidates will have at least two-years of pharmacy technician experience with a demonstrated commitment to providing high-quality patient care. Northern Light Pharmacy fosters a supportive and inclusive culture, provides opportunities for professional growth and advancement.

Responsibilities

• Benefit Investigation: Using the electronic medical record and other platforms to assist providers with the completion of prior authorizations for specialty medications, as well as following up with insurance companies for approval status.
• Specialty Medication Refills: Calling patients to assess adherence, adverse reactions, verifying patient demographics, processing refills, and scheduling future outreach.
• Financial investigation: Verifying copays and finding financial resources to make specialty medication more affordable. Guiding patients and offices through copay assistance and Patient Assistance Programs as applicable.
• Documentation: Thoroughly document all communications and updates pertinent to each step of the program within the specialty pharmacy management software.
• Collaborate with providers: working with provider practices to keep refills active, prior authorizations up to date, and patient electronic medical records current.
• On Site Work: creating welcome packets and mailing out to patients, as well as other documents as needed and inventory control of these supplies. Retrieving Specialty mail and sending to required departments.
• Triaging Patients: assessing patients' needs and triaging to Pharmacist as needed.
• Maintain compliance with NLH Remote Worker Policy: Remote Work (17-104).
• Other Duties as needed.

Other Information

• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Can work collaboratively in a team-oriented environment and successfully complete tasks with minimal oversite.
• Flexibility to adapt to changing healthcare environments and patient needs.
• Commitment to providing high-quality patient care.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Pharmacy Technician

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Work with computers, typing, reading or writing.
• Prolonged periods of sitting.
• Need to drive to perform responsible duties.

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.