Hotel Front Desk Attendant

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Operate hotel switchboard, take calls and provide information and transfer calls
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations over the telephone, through emails and in person, including groups
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.