Cust Svc Rep-Patient Experience-Weekend Night 5:00pm-5:30am

Who We AreJPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Title:

Cust Svc Rep-Patient Experience-Weekend Night 5:00pm-5:30am

Requisition Number:

44569

Employment Type:

Full Time

Division:

PATIENT EXPERIENCE

Compensation Type:

Hourly

Job Category:

Support Services

Hours Worked:

5:00pm-5:30am

Location:

John Peter Smith Hospital

Shift Worked:

Weekend Shift

Job Description:

Description: The Customer Service Representative-Patient Relations is responsible for monitoring all incoming employees, contractors, and guests entering JPS Health Network facilities. The Customer Service Representative-Patient Relations will be expected to perform specific duties that support patient care and a welcoming environment.
Typical Duties:

1. Greets all employees and visitors prior to allowing entry to JPS Health Network facilities.
2. Monitors incoming staff members, contractors, vendors, guests, patients, etc. and allows entrance into JPS Health Network facility according to established guidelines.
3. Maintains neat and orderly work environment.
4. Demonstrates efficient and accurate telephone skills.
5. Demonstrates customer service behaviors in day to day activities.
6. Maintains inventory levels and provides masks at facility entrances (if needed).
7. May be required to travel to various locations.
8. Performs other job related duties as assigned.

Qualifications:

Required Education and Experience:
• High School Degree, GED, or equivalent.
• 1 year customer service experience.

Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States