Hotel Front Desk Attendant

Front Desk Agent

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Provide guests with information about hotel amenities, dining, and travel directions.

Qualifications

• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Compensation $12 - $18 hourly About Extended Stay America Temple

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!