Customer Service Representative (Bilingual-Spanish Speaking)

Bilingual Customer Service Representative

The Bilingual Customer Service Representative is responsible for creating the best possible customer experience by clearly understanding customer needs; advising the customers on products to best serve the needs; processing orders accurately and timely; and handling all interactions with customers in a productive and professional manner.

Essential Duties and Responsibilities:

• Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner. Always present yourself in a cheerful and enthusiastic way communicating effectively with all personality types and maintaining a calm demeanor when working through problems with unhappy customers.
• Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes.
• Maintain knowledge and skills in using various types of order processing and payment systems. Use all of the systems effectively and accurately.
• Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group.
• Perform consistently to the established procedures and policies for the company.
• Maintain effective reporting of area metrics to assist the continuous improvement activities.

Requirements:

• High School Diploma / GED (associate's degree in a construction specialty, or equivalent experience is a plus)
• Bilingual in Spanish
• 2 years' experience in working in a direct customer sales environment
• Skilled in Microsoft Office products (Word and Excel primarily)
• Must be able to type 45 wpm accurately
• Ability to learn new software programs
• Strong organization, project management, and time management skills
• Strong communication skills (communicate well at all levels)
• Ability to actively participate in improvement efforts and contribute to the success of a team
• Must be able to lift, push, and pull up to 25 pounds and sit or stand for extended periods of time.

Note: This position has physical requirements:

Employees must possess the ability to perform the essential job functions successfully and safely within the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Employees must maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Prolonged periods of sitting at a desk and working on a computer are an essential part of this position, and as such sedentary work, repetitive motions, and substantial movements of the wrists, hands, and/or fingers are required to perform the work. Must be able to lift up to 25 pounds at a time.