Order Entry Specialist

Order Entry Specialist

As an Order Entry Specialist, you will be responsible for managing and ensuring the accuracy of order entries. Your role will involve processing customer orders promptly, monitoring open and past-due orders, and maintaining accurate delivery dates. Additionally, you will serve as a reliable resource for customer support and communication, providing updates and assisting with problem-solving. You will also play a crucial role in sales support, information management, and continuous improvement of processes.

Responsibilities

• Enter and process customer orders promptly and accurately.
• Monitor open and past-due orders, ensuring timely follow-up and resolution with the supply chain team.
• Maintain accurate delivery dates and communicate updates to customers.
• Serve as a reliable resource for customers, addressing inquiries, and providing updates.
• Assist customers with problem-solving and technical questions, escalating issues when necessary.
• Keep customers informed about new products, pricing changes, and company updates.
• Prepare quotations and assist with sales-related documentation.
• Collect data for potential new products and services and share insights with the sales team.
• Participate in required sales meetings, review metrics, and discuss issues and errors with all departments to ensure smooth operations.
• Share sales literature, brochures, and pricing sheets with new or current customers.
• Coordinate filing and dissemination of all sales-related information.
• Keep records of customer interactions and submit reports as required.
• Maintain a high level of professionalism and product knowledge through training and meetings.
• Willingness to cross train to fill in for absences, vacations, and workload.
• Support company initiatives and assist with trade shows, demonstrations, and special projects.
• Document and/or update standard operating procedures (SOPs) for your position.
• Share feedback and ideas that enhance customer experience and operational efficiency.
• Solicit and maintain customer surveys to collect data for corrective actions or positive feedback.

Essential Skills

• Minimum 3-5 years of experience in customer service, order entry, or related administrative B2B role.
• Strong attention to detail and accuracy in data entry.
• Excellent communication skills—both written and verbal.
• Proficiency with Microsoft Office Suite and ERP systems (experience with Global Shop (GSS) is a plus).
• Excel in time management of multiple priorities in a fast-paced environment.

Additional Skills & Qualifications

• Experience in RPM – Rubber/Plastic/Metal manufacturing or distribution industries.
• Ability to read and understand blueprints and technical specifications.
• Sales financial metrics and analysis (gross margin, profitability, multi-quantity pricing, cost of goods sold, etc.).

Work Environment

The role offers an opportunity to work for a smaller, growing company where you can customize your role and take ownership. The work environment is fast-paced and requires effective time management of multiple priorities. The position is fully remote and requires proficiency with technologies like Microsoft Office and ERP systems.

Job Type & Location

This is a Contract to Hire position based out of Brookpark, OH.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on May 13, 2026.