Collections Specialist

Collections Specialist

Hours are 8:00am – 5:00pm

The position will be responsible for customer dispute resolution, evaluating customer orders and collecting outstanding receivable accounts in a timely manner while building successful relationships with external and internal customers. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Essential Responsibilities:

• Contact assigned customers for payments on aged accounts.
• Maintain a good working relationship with all accounts, both internal and external, while being firm regarding payment requirements and collection processes.
• Respond in a timely manner to incoming calls and emails from customers relating to their accounts and payments.
• Research, identify and resolve customer disputes.
• Work with internal offices, Customer Service, Billing, Sales Departments and Cash Applications to address and correct billing or cash application discrepancies.
• Work with Treasury Manager on credit decisions, payment terms and deadlines.
• Produce weekly and monthly Credit reports.
• Maintain files on assigned customer accounts and update the system with all comments pertaining to the account.
• Evaluate customer orders daily for credit hold issues.
• Track and review project billings including invoicing projects timely based on contract terms and schedule of values.
• Escalate payment & collection issues to Treasury Manager and appropriate levels of leadership.
• Assist with process improvement projects.
• Perform additional duties as assigned by Treasury Manager.

Essential Skills:

• BS degree in a Business-related field - preferred, or 3-5 years of relative work experience.
• 3 -5 years credit/collection experience in a manufacturing environment.
• Business to Business collections experience mandatory.
• Ability to understand construction contract language and familiarity with AIA documents, payment applications and waivers.
• Ability to follow written, oral, and diagram based instructions and apply common sense to solve practical problems in standardized situations.
• Excellent verbal and written communication skills.
• Thorough knowledge of MS Office Suite (Word, Excel).
• Demonstrate strong problem-solving skills with the ability to analyze information.

Brentwood offers professional growth potential, a pleasant work environment, and an excellent wage and benefits package including 401k w/employer match. Brentwood Industries, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

At Brentwood, we have a passion for both our products and our people. Our goal as an employer is to help you excel as an individual and as part of a team by providing you with satisfying, motivating, and stimulating work experience. The varied nature of the environment at Brentwood allows you to work alongside industry professionals on a wide range of projects, contributing your knowledge and strengths to develop innovative, market-driven solutions.

Please note: We are not working with external recruiters at this time and are not accepting unsolicited resumes.