Receptionist, Tremont Medical Office

Medical Office Receptionist - Tremont Location
HMC Offers

• Starting wage: $16/hr
• Tuition reimbursement
• Excellent health, dental, vision, life, and disability insurance
• Opportunities for growth within the organization
• HMC Wellness Center membership
• 401(k) plan with employer match

Job Preview

The Medical Office Receptionist provides professional, welcoming, and efficient service to all patients at the Tremont medical office and its satellite locations. This role is responsible for accurate and timely scheduling for all physicians using the current EMR scheduling system.

This position is primarily based in Tremont but may require coverage at satellite offices as needed, including occasional Saturdays. Tremont office hours are Monday-Friday, 8:00 AM-5:00 PM.

Responsibilities

• Unlock the office and prepare for patient arrival
• Answer incoming calls, assist with scheduling, and route calls appropriately
• Take accurate messages for nursing staff and physicians
• Greet patients and update demographic and insurance information
• Update schedules in the EMR
• Schedule appointments based on provider availability and service type
• Maintain and update Medical Arts policies and procedures
• Refer patients needing financial assistance to the billing office
• Schedule follow-up appointments and provide reminder cards
• Collect payments at time of service
• Make reminder calls for upcoming appointments
• Maintain schedules for consulting physicians and notify their home offices as needed
• Complete lab and outpatient service requisitions and direct patients to admitting
• Complete end-of-day procedures
• Assist with ordering and restocking office supplies
• Perform other related duties as assigned

Requirements

• High school diploma or equivalent
• Excellent customer service, interpersonal skills, compassion, and professionalism
• Proficiency in Microsoft Office
• Ability to multitask and remain calm under pressure
• Willingness to work at all satellite offices (Atlanta, Delavan, Mackinaw, Manito, Tremont)
• Previous medical office experience preferred
• Knowledge of ICD-9 and medical terminology strongly preferred

Physical Demands

• Ability to lift and move up to 25 lbs
• Ability to communicate clearly with peers and patients