Parts Support Assistant

Parts Support Assistant

Are you highly organized and detail-oriented? Do you enjoy working with a supportive team? If so, we have an immediate opening for a Parts Support Assistant at RSC Mechanical. Join our family-owned company and contribute to our commitment to integrity and excellence since 1988.

RSC Mechanical is a reputable company that provides exceptional service, repair, maintenance, and installation services nationwide. We value hard work, honesty, reliability, and trustworthiness. As a member of our office team, you will play a crucial role in supporting our technicians and ensuring smooth operations.

Skills:

• General computing skills, organizational skills, and analytical skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Documents
• Strong communication skills, including listening, verbal, nonverbal, and written skills
• Excellent time management skills and ability to meet deadlines
• High standards of quality customer service
• Ability to maintain confidentiality

Responsibilities:

• Learn about department processes from start to finish
• Work with various software platforms, including Ventus, Google Docs, Microsoft, and Outlook
• Efficiently submit quotes through customer portals and email
• Assist in renting lifts/cranes
• Assist in obtaining ISE numbers
• Assist in receiving Part Order Forms and creating T: Drive folders
• Follow up on all quotes after 2 weeks
• Expire quotes after 30 days (unless specified not to)
• Assist in keeping Google Docs up to date
• Find and deliver approvals to Account Parts Coordinator
• Help create tickets for Preventative Maintenance Follow-ups
• Assist in creating freight and shipping labels for returns
• Assist in entering credit card purchases into tickets and receipts into documents
• Assist with various purchasing tasks to ensure continuity and efficiency within the department
• Effectively collaborate with the team to maintain operational fluidity
• Perform other related duties as assigned by management

Qualifications:

• Assist in any day-to-day office operations (i.e., filing, typing up proposals, direct mailings, any special projects from managers)
• Must always maintain a professional manner of communication
• Be adaptable with your schedule according to the needs of the department
• Think before you speak, write, text, tweet, post/comment on social media
• Limit emotion from emails, phone calls, and text messages
• Maintain a professional and well-groomed appearance

Benefits:

• Affordable Health Benefits - Medical, dental, and vision plans that won't break the bank.
• Pet insurance - Because we care about your whole family.
• 401(k) with 5% Company Match - Fully vested from day one.
• PTO and Holiday Pay - Recharge with PTO and enjoy 6 paid holidays.
• Weekly Paydays - Through direct deposit.
• Exclusive Employee Perks - Free legal, financial, and mental health services. Plus, discounts on concerts, theme parks, hotels, and more.

Compensation: $18 per hour to start, with opportunities for growth based on performance.

Schedule: 40 hours a week, Monday–Friday, 8:30 AM–5:00 PM

Work Location: Fully on-site in Clinton Township, MI.