Client Care Coordinator

Client Care Coordinator

Want to make a difference every day? Like to solve puzzles? Have excellent customer service abilities?

Join Visiting Angels Columbus West, an award winning home care company, as a client care coordinator! We are searching for an additional client care coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to "fit" and change schedules together as needed.

• Schedule caregivers to meet client scheduling and care needs
• Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction
• Counsel caregivers to meet client and company expectations
• Recognize and reward good job performance and promote caregiver recognition
• Maintain detailed documentation on all scheduling changes and corrections
• Develop and maintain positive relationships with clients, their families, and caregivers
• Occasional paid on call responsibilities

We offer:

• Life/work balance
• Excellent pay with bonuses
• Health and wellness insurance
• Paid time off
• 401K
• Free AAA membership with roadside assistance after 90 days
• M-F work schedule
• Supportive fun work environment
• Experienced, tenured co workers

To be considered:

• Prior experience scheduling multiple employees and clients (home care scheduling preferred)
• Ability to listen and communicate clearly fluently and diplomatically
• Route efficiency
• Creative thinking
• Ability to do caregiver phone screening
• Willing to do on call
• Able to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Work independently and proactively with minimum direction or supervision
• Proficient with Microsoft Office, scheduling systems and other healthcare industry related software
• Pass a thorough background screening and have excellent employment references