Library Assistant

Library Assistant

The Library Assistant supports daily library operations, ensuring high-quality customer service and operational efficiency in alignment with OCOM Library's mission to foster a professional, welcoming, responsive, and student-centered environment. This role provides reference assistance and support to faculty, students, and staff and requires strong communication, collaboration, and interpersonal skills.

Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., but may vary based on staff and library coverage needs.

Essential duties and responsibilities include:

• Providing exceptional reference services, including locating physical and digital resources, assistance in navigating the library website, answering reference and research questions in person, by email, or via chat, and e-resource support.
• Performing circulation duties, such as circulating materials, assisting with checkout and self-checkout processes, and RapidILL interlibrary loan support.
• Providing reference support to students, faculty, and staff at the Information Desk during the following hours: Monday–Friday, 10:00 a.m.–12:00 p.m. and 1:00–3:00 p.m. (schedule subject to change).
• Processing check-ins, check-outs, holds, renewals, and reserves.
• Conducting routine shelf checks to ensure materials are shelved accurately and properly maintained.
• Assisting with the maintenance of electronic resources, the library website, and catalog.
• Troubleshooting access issues related to databases, authentication systems, and electronic subscriptions, escalating complex issues as appropriate to the Librarian.
• Compiling and submitting accurate library statistical reports.
• Creating and designing monthly library displays and flyers.
• Contributing to outreach initiatives and student engagement efforts.
• Assisting and supporting the Librarian/Library Director with library initiatives that support continuous improvement and advancing information literacy.
• Communicating effectively and working collaboratively with faculty, staff, students, and others.
• Performing other duties as assigned.