Registration Coordinator

OrthoVirginia Registration Coordinator

At OrthoVirginia, you're part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia's largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Primary Functions & Responsibilities

• Maintain the registration desk, answer phone lines, and schedule appointments
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
• Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
• Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
• Coordinate with billing office on collections and balancing payments.
• Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
• Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
• Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
• Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
• Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
• Ability to work flexible schedules to meet clinic needs

Knowledge, Skills & Abilities

• Must be able to multi-task with a strong sense of responsibility and initiative
• Strong written and verbal communication and interpersonal skills
• Exceptional customer service skills and focus
• Must be comfortable assessing situations and resolving or escalating as required
• Able to establish/maintain effective working relationships with patients, staff payers and team members
• Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
• Must be able to understand and explain most insurance and billing questions as it pertains to the patient

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