Bilingual Customer Service Representative (Part-Time)

Bilingual Customer Service Representative (Part-Time)

Job Category: Customer Service

Part-Time

On-site

Maryland Hgts, MO 63043, USA

Job Details

Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.

Essential Job Duties:

• Must be bilingual (English and Spanish)
• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
• Generate sales/buys from online leads.
• May require an understanding of eBay and eCommerce sites.
• Assume other duties as assigned.

Education & Experience:

• High school degree or equivalent.

Preferred Qualifications:

• Call Center Customer Service experience
• Bilingual, English & Spanish
• 2+ years of college

Knowledge/Skills/Abilities:

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

Essential Physical Demands/Work Environment:

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse frequently.
• The employee must occasionally lift and/or move up to 50 lbs.

Benefits and Compensation:

• 401(k) retirement plan with company match.

Compensation: $20.00/hr

Hours: 9:00 a.m. to 3:00 p.m. (Monday through Friday)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.