Coordinator of Enrollment Operations

Enrollment Operations Coordinator

The VP for Enrollment Management is hiring an Enrollment Operations Coordinator.

This role supports enrollment by managing the Admissions Telecounseling Center, coordinating communication processes for special application populations, and supporting related enrollment operations by managing the internal query request process, supporting data integrity across systems such as Slate, and maintaining program documentation.

Responsibilities

• Oversees the Admissions Telecounseling Center and its staff, including responsibility for creating and maintaining communications plans; reviewing, refining, and approving scripts, call forms, and email communications; and determining target audiences using queries and reporting tools in the Customer Relationship Manager (CRM), Slate.

• Manages the query request process for Enrollment Operations by overseeing the ticketing system, reviewing and validating incoming requests, evaluating the availability of existing queries, and developing new queries when necessary. Works collaboratively with Enrollment Operations leadership to prioritize, approve, and define requirements related to these requests.

• Collaborates with relevant teams to design, implement, and maintain communication processes for all special population admissions pathways, including but not limited to Auburn First, Path to the Plains, and Auburn Global. Proactively identifies and executes opportunities to streamline communication workflows and enhance strategies for these populations.

• Supports the Optical Character Recognition (OCR) process for Enrollment Operations, including assisting with the implementation, configuration, and ongoing maintenance of OCR technology to guarantee optimal performance and data accuracy.

• Serves as the primary contact for Admissions Telecounseling Center requests, collaborating with campus stakeholders to provide opportunities for personalized engagement by the Telecounselors.

• Supports data integrity in Slate by managing the consolidation of records in Slate.

• Supports the creation and maintenance of Slate documentation.

Qualifications

• Bachelor's degree-no specific discipline.
• 4 years of experience in admission processing, communications, or enrollment operations and coordination.
• 1 year of experience in supervising, leading, or mentoring employees.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!

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