CUSTOMER RELATIONS COORDINATOR

Customer Relations Coordinator

The Customer Service Relations Coordinator is responsible for managing all lodging coordination, front-line customer service, and guest experience functions at RTC. This role serves as the primary point of contact for employees, trainees, and visitors, ensuring seamless lodging assignments, responsive service delivery, and a high-quality on-site experience. This position plays a critical role in supporting RTC's high-demand, multi-service environment, including residential accommodations, dining coordination, and daily site operations. The Coordinator ensures accurate tracking, communication, and execution of lodging and customer service activities while maintaining alignment with client expectations and service standards.

Coordinate all lodging assignments for RTC, including room allocations, check-in/check-out processes, and occupancy tracking. Maintain accurate lodging records, schedules, and reporting in alignment with site requirements. Serve as the primary liaison between RTC operations, guests, and lodging vendors (if applicable). Manage room availability, turnover coordination, and housekeeping alignment. Address and resolve lodging-related issues in real time.

Act as the primary point of contact for all customer service inquiries on-site. Provide timely, professional responses to requests, issues, and service needs. Ensure a high level of customer satisfaction through proactive communication and follow-up.

Support coordination of services across dining, housekeeping, facilities, and maintenance. Escalate issues appropriately to site leadership when necessary.

Coordinate with site teams to ensure seamless service delivery across all functions. Track and communicate daily priorities, occupancy levels, and service needs. Support scheduling and coordination tied to POB (population) fluctuations. Assist in managing logistics for training groups, events, and site activities.

Required: 2-5 years of experience in customer service, hospitality, lodging, or facilities coordination. Strong organizational and communication skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office (Excel, Outlook, Word). Experience working with service coordination or work order systems preferred.

Preferred: Experience in IFM, hospitality, or corporate lodging environments. Experience supporting high-volume or multi-service sites. Familiarity with CMMS systems (e.g., Planon, ServiceChannel).