Contact Center Officer – Phone Department

Position: Contact Center Officer

Hiring Range: $18.50 - $19.00, DOE

Benefits: Yes

FLSA Status: Non-Exempt

Employment Status: Full Time

Location: Grand branch - Laramie, WY

EXAMPLES OF DUTIES: Receives, responds and assists with incoming and outgoing calls. Promotes and sells products and services by phone. Continuously checks voice mail and replies to messages accordingly. Establishes, maintains, and closes a variety of financial savings and transactional accounts within established boundaries. Coordinates and assists with the administrative support duties for consumer loans. Issues ATM and debit cards. Enthusiastically promotes UniWyo products and services. Ensures Credit Union policies and procedures are adhered to.

Responds to member's requests, concerns, problems, and complaints regarding their accounts. Communicates and conveys information to members. Identifies member's needs and directs them to appropriate departments. Evaluates and promotes products that may be beneficial to members. Responds to members questions in a timely fashion accurately and concisely.

Performs a combination of correspondence related functions. Compiles information and routes to appropriate departments. Prepares, updates and maintains files. Enters data into electronic and/or manual recording systems. As required, assists the Vice President of Operations. Responds to inquires made in writing, by phone and/or in person.

Assists with the training of new contact center officers and service representatives. Recommends changes to existing policies and procedures.

Responsible for compliance with the Bank Secrecy and Anti Money Laundering Acts including monitoring for such illegal activity as it applies to this position.

Performs other duties as assigned or required.

KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS:

Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations.

Knowledge of the Credit Union's policies and procedures.

Knowledge of the principles of file and records management.

Knowledge of the principles of customer service.

Skill in assessing and prioritizing multiple tasks, projects and demands.

Skill in working within deadlines to complete projects and assignments.

Skill in assessing, analyzing, identifying and recommending solutions to problems.

Skill in establishing and maintaining effective working relations with co-workers, other UniWyo employees, representatives from other credit unions, general public and/or others having business with UniWyo.

Skill in operating a personal computer utilizing a variety of software and operating systems/applications.

MINIMUM QUALIFICATIONS:

A high school diploma or GED AND one (1) year of relevant accounting, banking, sales or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Additional Requirements:

Must be proficient in word processing and current spreadsheet software.

May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 40 pounds.

May be exposed to potential physical harm and infectious diseases.

May be required to work outside the traditional work schedule.

HOW TO APPLY:

An application is required through UniWyo Credit Union Human Resources, or https://www.uniwyo.com/Connect/About/Careers. Interested applicants in need of reasonable accommodations may call Human Resources at 307-721-5612. Application deadline: 05/11/2026.

EOE/ADA employer.

Notice of E-Verify Participation
This organization participates in E-Verify. The employer will provide the federal government with the form I-9 information to confirm an employee's authorization to work in the U.S. Notice of Participation and the Department of Justice "Right Work" are available here and here.

Most communication will be done electronically. Please check email, including spam folders.