Tier 2 Systems Administrator

Tier 2 Systems Administrator

Company Overview

Valentra is a focused chemical manufacturing company built on a strong operational legacy. We operate a network of formaldehyde and derivative production facilities across the U.S. Gulf Coast, supplying essential materials to blue-chip customers who depend on safe, reliable, and high-quality products and solutions.

While our name is new, what has not changed is how we operate. Valentra leads with care and is deeply committed to our plants, our people, and the communities where we live and work. We take pride in close, collaborative partnerships with our customers and suppliers, delivering the reliability and responsiveness their operations require.

We operate with uncompromising integrity and a strong drive for excellence, continuously improving how we work and how we serve our customers. When you join Valentra, you become part of a hands-on organization where accountability is clear, safety comes first, and every role makes a meaningful impact.

Role Summary

Reporting to the IT Director, the Tier 2 Systems Administrator is responsible for delivering, supporting, and continuously improving IT services across a multi‑site chemical and industrial manufacturing environment (3 locations, ~100 users) with a chemical and industrial operating environment. This role combines advanced technical capability with hands‑on support, ensuring system stability, strong user experience, and reliable operations across office, plant, and laboratory environments.

This Tier 2 Systems Administrator supports infrastructure, identity, networking, and key business platforms including ERP, CMMS, Historian, and LIMS. The role also combines strong technical capability with a practical, user-focused approach, ensuring systems are stable, issues are resolved efficiently, and users are well supported.

Job Responsibilities

Operating Environment

• Multi-site industrial / chemical operations
• Mix of office, plant, and laboratory users
• Systems supporting operations, maintenance, and compliance
• Interaction with third-party vendors and regulated environments

Core Responsibilities

IT Service Delivery & Tier 1/2 Support

• Provide advanced end‑user support across all locations
• Take full ownership of issues through resolution, including escalations from Tier 1
• Troubleshoot across infrastructure, applications, cloud services, and devices
• Support laptops, desktops, iPads, industrial PCs, and production‑floor devices
• Maintain high user satisfaction through clear communication and follow‑through
• Perform root cause analysis and implement preventative improvements

Systems & Platform Administration

Administer, maintain, and enhance:

• Microsoft 365 / Office 365, including: Exchange Online Microsoft Teams SharePoint and OneDrive
• Microsoft Entra ID / Azure AD (identity, access, device compliance, MFA, licensing)
• Network infrastructure (HPE / Aruba switches, wireless, VLANs, VPNs)
• NetSuite (ERP)
• MaintainX (CMMS)
• Canary Historian
• QBench (LIMS)
• Cloud‑based SaaS platforms supporting operations, maintenance, and compliance

Responsibilities include:

• Managing system configuration, access, and lifecycle improvements
• Ensuring device compliance and enforcing security policies
• Maintaining documentation, procedures, and configuration records

Infrastructure & Networking

• Support site‑level infrastructure reliability across three locations
• Troubleshoot and maintain connectivity for production systems, office systems, and cloud services
• Coordinate upgrades, changes, and maintenance activities
• Support hybrid on‑prem/cloud environments
• Assist with endpoint management, patching, and device lifecycle

Vendor & Partner Coordination

• Collaborate with SaaS vendors, MSPs, and support partners
• Act as the technical interface between the business and external providers
• Support delivery of changes, fixes, and system enhancements
• Ensure vendor solutions align with operational and compliance requirements

Enhancements & Continuous Improvement

• Identify opportunities to improve system reliability, performance, and usability
• Work with stakeholders to prioritize enhancements
• Support light solution design and implementation
• Recommend improvements to prevent recurring issues

Security, Identity & Compliance

• Support enforcement of security policies through Entra ID and related tools
• Manage access control, MFA, conditional access, and device compliance
• Support audit, regulatory, and documentation requirements
• Maintain accurate licensing, access, and asset records

Environment & Scope

Support approximately 100 users across:

• Office staff
• Plant management
• Production floor personnel
• Laboratory and compliance teams

Operate within a small IT team requiring:

• Versatility
• Initiative
• Ability to switch between high‑level system work and hands‑on support
• Occasional exposure to industrial environments

Minimum Qualifications

• 2+ years of Tier 2 IT support experience
• 5+ years of hands‑on Tier 1 IT systems administration experience
• Strong technical capability across infrastructure, identity, networking, and end‑user computing
• Experience supporting Microsoft 365 and cloud‑based environments
• Experience supporting Windows 10/11 and modern endpoint management
• Understanding of Active Directory, Azure AD, Microsoft Azure Cloud, Microsoft 365, DNS, DHCP, VLANs, VPNs
• Ability to troubleshoot issues impacting production uptime
• Experience working with vendors and service providers
• Strong documentation and communication skills
• Ability to work independently and prioritize based on business impact
• Demonstrated willingness to remain hands‑on in a senior technical role

Preferred Qualifications

• Experience with ERP (NetSuite) and CMMS (MaintainX)
• Exposure to industrial systems, historians, or LIMS platforms
• Familiarity with Intune, conditional access, and endpoint security
• Basic scripting or automation experience (PowerShell preferred)
• Relevant certifications: Microsoft 365 Administrator CompTIA Network+ or Security+
• Experience in manufacturing or regulated environments

Education

• Associate or Bachelor’s degree in IT-related field or equivalent experience
• Certifications in A+, Network +, Security+, Microsoft/Cisco preferred

Valentra is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required the department of Homeland Security or other regulatory agencies.

Candidates are required to have unrestricted authorization to work in the United States.

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role for 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet, or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.