Patient Access Team Lead – Branson Hills Urgent Care

Patient Access Team Lead

Facility: Cox Medical Center Branson: 525 Branson Landing Blvd., Branson, Missouri, United States of America, 65616

Department: 1414 Patient Registration Branson

Scheduled Weekly Hours: 40

Hours: 8am-8:30pm

Work Shift: Rotating (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare's Best Places to work five times.
• Named one of America's Greatest Workplaces by Newsweek.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Ranked among the Best Employers by State for Missouri.
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits: Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description: The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate. Education: Required: High school diploma or equivalent Experience: Required: 1 year Related Patient Access Experience Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: Excellent customer service and interpersonal skills Strong computer and relevant application use skills Ability to assist and teach others Ability to multi-task in a fast-paced environment Detail-oriented with the ability to spot errors and trends Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: Preferred: CHAA or CRCR