Client Liaison IV

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Client Liaison IV to join our team, responsible for managing client relationships and addressing concerns related to fraud, waste, and abuse (FWA) while implementing strategies to prevent and mitigate these issues.

This role…

• Manages and maintains strong client relationships, serving as the primary point of contact for fraud, waste, and abuse concerns

• Conducts thorough investigations into allegations of fraud, waste, and abuse, gathering and analyzing evidence

• Develops and implements strategies to prevent and mitigate fraud, waste, and abuse within the organization

• Collaborates with cross-functional teams, including legal, compliance, and operations, to ensure adherence to relevant laws and regulations

• Prepares detailed reports on investigation findings and recommendations for corrective actions

• Provides training and education to clients and internal teams on fraud, waste, and abuse prevention

• Stays up to date with industry trends and best practices in fraud, waste, and abuse management

• Attends ad hoc, weekly, monthly, and quarterly meetings with broker clients

• Responds to Requests for Information (RFIs) and Requests for Proposal (RFPs) for state or broker client partners

• Owns all deliverables for SIU broker client relationships, including standing and ad hoc requests

• Creates and delivers presentations to current and prospective broker clients regarding SIU best practices

• Acts as a centralized point of contact for broker client concerns related to fraud, waste, and abuse

• May lead projects and perform other duties as assigned

• Occasional business travel may be required

We are interested in speaking with individuals with the following…

• Bachelor’s Degree in Criminal Justice, Healthcare Administration, or a related field required

• Seven (7) plus years of experience in Account Management, Payor Relations, or FWA management, preferably in the healthcare or transportation industry

• Demonstrated experience with law enforcement collaboration, payor relations, and relationship management preferred

• Or equivalent combination of education and/or experience

• Ability to work independently and as part of a team

• High level of integrity and ethical conduct

• Excellent written and verbal communication skills to effectively communicate with internal and external stakeholders

• Strong presentation skills

• Strong organizational and time management skills

• Strong analytical and problem-solving skills with attention to detail and numbers

• Ability to adapt to change, prioritize work, and remain self-motivated

• Strong work ethic

• Proficiency with Microsoft Office products including Excel, Access, Word, Windows, Project, and Outlook

Salary: $80,400-$86,000

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post --Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [email protected] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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