Customer Service Representative

Job Description

Davis Cartage Company is a well-established and growing transportation and logistics provider based in Corunna, Michigan. Since 1941, we’ve taken pride in delivering exceptional service while fostering a supportive work environment for our employees.

Job Type: Full-time

Shift: 8:00AM – 5:00PM, Monday-Friday (1-hour lunch)

The Position: We’re looking for a Customer Service Representative.

Pay range: $16.00 to $18.00/hour.

Job Location: 230 Sleeseman Dr. Corunna, MI 48817

Requirements:

• Related: 2 years (Preferred)

• Customer Service: 2 years (Preferred)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General office duties including:

•    Data entry and updating for all incoming freight and tracking websites

•    Enter pick up orders via telephone and email

•    Call and email for delivery appointments

•    Request on-line appointments when needed

•    Answering incoming telephone calls and directs callers to destination  

•    Resolves complaints of service failures by consulting with designated departments and recommends or implements corrective action to adjust customer complaints.  

•    Operates keyboard to input information as directed.  Exceptional interpersonal, organizational and communication skills.  

•    Monitor emails and respond accordingly

•    Route freight on drivers in designated areas

•    Other duties may be assigned.

Benefits:

• Davis Cartage pays 80% of all medical benefit premiums

• Health, dental, and vision insurance

• 401(k) with company matching

• Life insurance

• Paid time off

• Employee assistance program

• Referral bonus program

• Retirement plan

Apply today to join a company that values your work ethic and commitment. Davis Cartage Company is proud to offer a stable, team-focused environment with real opportunities for growth.

Davis Cartage Company is an Equal Opportunity Employer.