Retail and Reservation Specialist

Retail & Reservation Specialist
Full-Time | Resort Store Environment

Do you enjoy helping people, staying busy, and creating a great customer experience? Join Outdoor Adventures as a Retail & Reservation Specialist and play a key role in both our resort store operations and member interactions.

This position is perfect for someone who is friendly, organized, and enjoys a mix of retail, customer service, and hands-on work. You'll help keep the store running smoothly while making sure every member and guest feels welcomed and taken care of.

What You'll Do

• Greet customers as they enter the store and create a welcoming environment
• Answer questions, address concerns, and help customers find what they need
• Recommend products based on customer needs and preferences
• Maintain a clean, organized, and well-stocked sales floor
• Receive, check, stock, and inventory shipments
• Process transactions including cash, debit/credit cards, returns, and exchanges
• Provide excellent customer service throughout every shift
• Assist with reservations and member needs as required
• Perform general cleaning duties including sweeping, mopping, dusting, and organizing work areas

What We're Looking For

• High school diploma or equivalent, or relevant experience/knowledge
• Ability to lift 25-30 lbs
• Physically able to stand for extended periods and perform tasks such as reaching, bending, and walking
• Previous retail experience preferred (training provided)
• Strong customer service and communication skills
• Organized and able to follow a schedule and directions
• Positive, team-oriented attitude with a focus on helping others

This role is ideal for someone who enjoys working with people, staying active, and keeping operations running smoothly in a fast-paced environment.

Why Join Outdoor Adventures?
We recognize and reward team members who bring strong customer service skills and attention to detail.

• 401(k) with Safe Harbor company matching
• PTO accrual starting on day one
• Health, dental, and vision insurance options (full-time, year-round positions)
• Volunteer Time Off
• Promote-from-within culture with opportunities for advancement
• A supportive, team-focused environment where your work is valued

About Outdoor Adventures
Outdoor Adventures is One of the largest networks of premier outdoor resorts and campgrounds in the country! As a multi-generational family business, we're dedicated to providing unique outdoor experiences where families can create lasting memories.

For more than 25 years, we've proudly served our members across the country at our growing number of RV and Camping Resorts. We continue to grow with a vision of becoming THE nation's top membership camping company, while still holding onto our founder's philosophy of treating everyone like family.

Our employees are our most important asset, and we couldn't accomplish what we do every day without them.