Customer Service Representative

The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. "Yes, I can!" approach to business.

Requirements

TASKS:

• Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans.

• Issue Money Orders, Cashier's checks, and Gift Cards.

• Perform balancing of cash drawer, buying and selling cash to vault.

• Accurately prepare and transmit proof.

• Identify counterfeit money.

• Cash US Savings Bonds.

• Answer phones, filing, maintaining supplies.

• Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed.

• Follow all Bank policies and procedures.

• Maintain professional, business-like appearance.

• Perform other tasks requested by supervisor related to the Bank and its function.

WORK ACTIVITIES:

• Communicating with Supervisors, Peers, or Subordinates

• Establishing and Maintaining Interpersonal Relationships

• Communicating with Persons Outside Organization

• Processing Information

• Answer telephones to direct calls or provide information.

• Discuss goods or services information with customers.

• Greet customers, patrons, or visitors.

• Operate computers or computerized equipment.

• Respond to customer needs

Process mail transactions.