Guest Experience Specialist

We're Hiring: Guest Experience Specialist

Location: Grit & Grind Cafe – Phenix City, AL

Schedule: Morning Shifts Available

Do you love great food, fast service, and Southern hospitality with a twist? We're not your average brunch spot — we're building something new. Grit & Grind Cafe is a Modern Hospitality model: that means faster ordering, team-based tips, and full-service vibes without the drag.

We're looking for Guest Experience Specialists — the face of the cafe. You'll work the register, help craft cold brews, handle online orders, and make sure every guest leaves happier than they came.

What You'll Do:

• Greet guests and take orders with confidence and care
• Control dining room experience, refill drinks, and check on guests
• Make drip coffee, cold brew, and specialty espresso drinks
• Handle pickup and third-party orders with accuracy and a smile
• Keep the counter, coffee bar, and register area clean and stocked
• Recommend your favorite menu items like a pro

Pay & Perks:

• $9–$11/hr base pay + tips
• Full tip pool shared across all positions
• Discounted food, coffee, and desserts
• Flexible scheduling

We're Looking For:

• Great energy and real people skills
• Ability to move fast, work clean, and stay calm
• Someone who shows up — on time and in a good mood
• Barista experience is a plus, but we'll train the right attitude

Available Shifts:

• Mornings (6:00 AM – 3:00 PM)
• Weekend availability is required!

Skills & Attributes:

• Friendly, outgoing, and able to create a welcoming vibe
• Comfortable working in a fast-paced environment — especially during rushes
• Willing to learn coffee and drink prep (experience a plus, but not required)
• Detail-oriented when packaging orders and calling out names
• Team-minded — willing to help wherever needed: register, bar, cleaning, etc.
• Stays calm under pressure and adapts quickly to changes in flow

Bonus Points (Preferred but not required):

• Prior experience in a barista, cashier, or counter service role
• Familiarity with Toast POS, DoorDash order handling
• Interest in coffee, hospitality, or restaurant work as a long-term career

Requirements

• Must be at least 14 years old
• Ability to stand, walk, and move quickly for extended periods
• Able to lift up to 25 lbs (stocking drinks, supplies, etc.)
• Reliable transportation to and from shifts
• Must be able to work weekends
• Comfortable handling cash, card transactions, and POS systems
• Able to communicate clearly and respectfully with both guests and teammates

Company Information

Grit & Grind Cafe is a locally owned brunch and bakery spot in Phenix City, Alabama, proudly serving up The South's Finest Brunch & Bakery. We're known for bold flavors, creative specials, Southern comfort food, and a full coffee bar with handcrafted drinks.

We're not your average diner or chain restaurant — we're building something different. We believe in Modern Hospitality: fast, friendly counter service paired with genuine hospitality and team-based culture. That means no old-school server drama, no tip games — just great food, good energy, and a team that grinds together.

If you're looking for a place that values hard work, good vibes, and people who actually care — we'd love to meet you.