Eligibility Specialist II (FNS)

Salary : $40,913.60 - $47,049.60 Annually
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 08064
Department: Social Services
Division: Economic Services
Opening Date: 05/01/2026
Closing Date: 5/10/2026 11:59 PM Eastern

General Statement of Duties

The Department of Social Services seeks a highly motivated, dependable professional with advanced communication and exceptional customer service skills to determine eligibility for The Food and Nutrition Program State programs.
Distinguishing Features

The successful candidate will complete applications by interviewing Forsyth County residents and enter the information in the Statewide eligibility system NCFAST for the FNS program.
Minimum Education and Experience

Graduation from high school or GED and three years of paraprofessional, clerical, or other public contact experience, which included negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks.

One year of experience in an income maintenance program may substitute for two of the three years of relevant experience.

Higher education may be considered a substitute for all or part of the experience requirement.
Essential Duties and Responsibilities

The successful candidate must be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions based on verifications received from Forsyth County residents.

They must have exceptional organizational skills, the ability to perform basic mathematical calculations, work quickly within deadlines, proficient knowledge of universal computer technology such as Microsoft Office and 365 and general office equipment, and thrive in a team-oriented environment.
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These links do not apply to positions that are Part Time, no benefits.
01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Please select your highest level of completed education.

• Some high school
• High school diploma or GED
• Some college, trainings, certifications
• Completion of a vocational program
• Associate's degree
• Bachelor's degree
• Master's degree or higher

03

Did you graduate from college with a four-year degree in a human services field or related curriculum?

• Yes
• No

04

What best describes your years of experience in eligibility, case management or related work?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

05

In which of the economic services and/or functional areas are you proficient? Select all that apply

• Medicaid Services
• Child Care Subsidy Services
• Work First
• Program Integrity
• Food and Nutrition Services
• Energy Program
• None of the above

06

How many years of experience do you have working with NCFAST?

• No experience
• Less than 2 year
• 2 to 4 years
• 4 to 6 years
• More than 6 years

07

With which software are you proficient (choose all that apply)?

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• Google Docs
• Google Sheets
• Google Forms
• Google Slides

08

Which best describes your years of experience working in an office environment?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

09

Do you have experience working for a public sector Social Services department (city, county, state, etc.)?

• Yes
• No

10

Are you able to type 45 words per minute or faster?

• Yes
• No

11

What best describes your years of experience in customer service?

• No Experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

Required Question