Mobile Client Service Representative (Temp)

Title: Mobile Client Representative (Temp)

Location: Livermore, CAHiring salary range: $21.06 - $27.88 per hour

Position Summary

Fremont Bank - one of the Bay Area's most respected and long-standingfinancial institutions - is seeking a strategic, hands-on professional to joinand help advance our Logistics team. This is a high-impactopportunity to contribute to the success of a mission-driven organizationcommitted to excellence, community service, and strong client relationships.

If you're energized by purpose-driven work, collaboration, and deliveringmeaningful results, we'd love to connect.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently ownedbanks in the Bay Area and has been consistently recognized as a Top Workplacefor the past 15 consecutive years. Our foundation is built on relationships -with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach - we help clients get to "yes"
• Core Values:
  o Go above and beyond for clients
  o Foster a supportive and empowering environment for associates
  o Deeply invest in the well-being of our local community

Position Overview

The primary responsibility of the Mobile Client Representative (MCR) is to provide service between the Bank and its clients' place of business. The MCR also performs courier services, business development, and customer service related duties. Additional responsibilities include, but are not limited to, continuously supporting the clients' business banking needs through a variety of efforts including handling inquiries, requests, and transactions, and act as a mobile courier, multi-tasking sales and service representative for the Bank.

The MCR is responsible for picking up all required materials at local post officelocations and gather items for their daily route; they are to carry all necessary forms and supplies with them on their assigned routes. At the end of the day, the MCR is required to make sure their vehicle is clean, all mail has been sorted and placed in the proper locations, and all end of day paperwork has been completed.

All proof work should be distributedaccordingly and materials for Lockbox and other Departments accountedfor. Payments must also be delivered to Admin Teller and logged, so that all deadlines and materials can be processed in a smooth and efficient manner.

A typical day might include:

Driving a route with 40 different stops and interacting directly with Branch associates and with banking clients. Or, receiving and delivering all incoming items through our SCLogic Tracking System in a fast and accurate manner. You may end up sorting and prioritizing delivery of mail and packages for a campus building delivery runs: collecting and accurately processing all outgoing postal mail from every department. The MCSR also supports both the Procurement and Facilities Departments as needed.

Role and Responsibilities

• Delivers documents and supplies to designated business account clients and key clients.
• Accepts and delivers deposits to appropriate destination(s).
• Assists clients with inquiries by routing questions to appropriate bank personnel, or by providing answers directly.
• Follows an established, logical timeline and delivery route schedule.
• Handles Mail Services: correctly directing all interoffice mail, processing all externally received items between the bank headquarters, both operations buildings, and all of the bank's retail branches. This position also involves processing a high volume of mail through different machines on a daily basis. After an introductory period, you must be able to prioritize each of these tasks on a daily basis.
• Other duties and responsibilities, including Mail operations, as assigned.

Minimum Qualifications

• High school diploma/GED
• Valid California driver's license and clean DMV record required - must be able to be insured by Fremont Bank provider
• Previous courier experience not required
• Ability to handle confidential information
• Strong interpersonal and communication skills
• Knowledge of banking products is a plus
• Previous customer service and sales experience is a plus
• Ability to organize and manage their time effectively
• Knowledge of PC Computers - Windows, MS Word, and Excel
• Able to lift up to 75 lbs. - this is a physically active position requiring the ability to: load and unload different mail processing machines, bending and reaching for materials near machinery and walking for multiples periods of time. On a regular basis, this position includes moving some heavy items - paper boxes (up to 50 lbs. each), supplies, staged shipments and on rare occasions, electronics (up to 100 lbs. - rarely)

What Makes Fremont Bank AssociatesThrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank's community impact

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We arecommitted to creating an inclusive environment for all employees, regardless ofrace, color, religion, sex, gender identity, sexual orientation, nationalorigin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range for this position is $21.06 - $27.88 per hour,based on factors such as experience, skills, education, and internal equity.Compensation decisions are made in consideration of these factors and inalignment with Fremont Bank's compensation philosophy.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms oragencies without a signed service agreement. Unsolicited resumes will beconsidered the property of Fremont Bank, and no fees will be paid.