OPERATIONS SUPPORT SPECIALIST

Job Announcement

Job Announcement 20260094 Operations Support Specialist
CLOSING DATE: Open Until Filled
APPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBS
Department: Water & Waste Services or Public Works & Engineering
Division: Water & Wastewater Operations or Streets & Drainage Operations

Hiring Range: $35.52 - $39.47/hour
Mon.-Fri. 7:00AM to 3:30PM in winter months, on-call & nights/weekends required.
Mon.-Thur. 6:00AM to 4:30PM in summer months, on-call & nights/weekends required
Regular Full-time with Benefits
Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension
Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term
Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Parental and
Caregiver Leave, Sick, Vacation at start of employment, Holiday pay, EAP, Tuition
Assistance.
Other benefits: Optional, employee elected, voluntary benefits are available.
Open Until Filled positions may close without advance notice. To be considered, please
apply as soon as possible.

Definition:
Performs duties and helps with planning in direct collaboration with supervisors for specific
Operations programs (utilities, streets, parks, sanitation) and particularly those that have
regulatory compliance requirements or that require conformance with significant internal
benchmarks.

Principal Duties:
Operations Support Specialists are expected to work in a self-directed manner, assist
with identifying Division work priorities, and provide training and leadership to other
staff on tasks and projects. Tasks and project leadership require active and independent
learning skills, and the ability to conduct written and electronic (e.g., internet)
technology reviews, review construction records and documents, and effectively
troubleshoot problems. Employee must also demonstrate effective collaboration skills
with other employees to address shared work assignments and to facilitate sharing and
acting upon critical information. Although this is not a core supervisory position,
Operations Support Specialist is a lead worker role that may occasionally assist with
some supervisory tasks on routine work such as contractor management, employee
assignments, and employee scheduling.
The following are examples of these advanced level responsibilities:

Non-Technical

• Service Oriented, Positive Attitude, Helpful
• Trustworthy, Adheres to Ethics & Regulations
• Collaborative, Team Oriented, Interacts Respectfully
• Productive, Takes Initiative, Meets Deadlines, Achieves Results
• Safe & Manages Risks to Minimize Incidents
• Work independently and provide leadership on projects in areas such as backflow
prevention program, meters, bridge and street maintenance, utility maintenance,
water quality, procedure development, treatment, sanitation routes, etc.
• Train maintenance and/or operations staff on assigned areas of expertise.
• Lead other less-experienced staff and assist supervisors with making daily or
special project work assignments to other workgroup employees
• Collaborate with vendors and contractors to plan, document, and implement
requested services.
• Build effective working relationships with co-workers, and communicate and
collaborate with contractors, vendors and customers
• Work with staff in other Divisions to deliver shared work or to complete cross-
Division work assignments.
• Anticipate possible problems and consequences of situations and make decisions
or take necessary steps to solve problems.
• Adhere to applicable standards, protocols and operating plans.
• Demonstrate a general curiosity about job, and conduct research and technology
reviews, and share information.
• Complete assigned tasks with quality and address important details.

• Success in demonstrating the above non-technical skills requires Employees to
live by the City's thirteen cultural attributes in all aspects of their jobs:
o Treats Others with Respect & Dignity
o Embodies and Models Honesty & Integrity
o Embodies a Spirit of Service and Sense of Pride
o Creates/Promotes a Work Environment Where it is Enjoyable to Come to
Work
o Engages in Frequent, Meaningful & Direct Communication; Closes all
Loops
o Holds Self and Others Accountable
o Fosters Creativity & Innovation
o Fosters Opportunities for Authentic Team Work
o Encourages and Supports Decision Making & Taking Action
o Supports Work Life Balance
o Acknowledges & Appreciates Each Employee's Significance
o Recognizes & Supports Leadership Skills and Qualities Among All
o Supports Employee Development & Training

Technical

• Administer, oversee program(s) as assigned. Examples include: backflow
prevention, road sign assessments, condition assessment and asset management,
work management system development, bridge inspections, water quality
projects, waterway assessments and maintenance, solid waste collections and
routing, safety, employee training in program areas, and so forth
• Perform and manage program tasks related to regulatory compliance
requirements such as spill prevention, sanitary survey overflow reporting,
distribution system flushing, sign reflectivity assessments, etc.
• Maintain and use databases for recording and retrieving information on service
connections, work/maintenance history or equipment performance.
• Update and help develop work management systems
• Organize, plan and lead medium to large maintenance projects.
• Compose correspondence and help communicate to customers
• Oversee contract work for small capital or maintenance projects
• Oversee and inspect contractors work.
• Develop written procedures, checklists and instructions for training purposes and
use by other employees to complete work

• Provide other work groups, divisions and department's information related to
programs or assigned projects. Act as a liaison, technical resource and field
investigator to help field engineers or the engineering division with capital work.
• Respond to service calls, including emergency on-on call shifts as necessary,
within the established timeframe
• Respond to requests and inquiries from customers
• Operate snow plows and liquid de-icer trucks while performing snow and ice
removal.
• Assist supervisors in identifying and addressing work priorities and support work
unit planning functions
• Perform research and troubleshoot technical and operation problems
• Assist with regular operations work as needed within the limits of the physical
abilities defined for this job.
• Assist with routine operations as needed.
Working Environment:
Standard office equipment including, but not limited to, personal computer and associated
hardware and software, telephone, mobile phone, auto dialer, copier, calculator, and fax.
Experience with a variety of tools is required including, but not limited to: saws, hammers, drills,
shovels, wrenches, grinders, pipe/pavement cutters, welding equipment, pneumatic and
hydraulic tools, metal lathe, respirators and air monitoring equipment and pressure washers.
Power equipment experience is required including, but not limited to: fork-lifts, tractors, dump
trucks, power boats, power mowers, belt press, and pumps. Variety of heavy equipment such as
backhoes, front-end loaders, air compressors, cranes, jet trucks, and dump trucks, as assigned.
Required to work outside in all types of weather conditions. The candidate for this position must
be able to meet the physical requirements necessary to do the job.
Qualifications:
Four years of experience in a labor trades job with additional experience in water/sewer/storm
utility regulations, water quality, streets maintenance, GIS, or similar. An Associate's degree in
distribution, collection, water or wastewater operations, environmental sciences, or related
technical studies is preferred.
Special Qualifications: Qualifications can be met by fulfilling one of the following three
alternatives depending on core assignment (streets, utilities or sanitation)

Possession of Colorado Class IV Distribution or Collection Certification or meter technician
certification/certificate of completion for fluid measurement, weights and measures course work
and Backflow Prevention tester and surveyor certification or ability to obtain within two testing
cycles.

Or

Possession of Traffic Control Supervisor Certification, Road Scholar II Certification. (completion of
specific course work with the National Highway Institute's Pavement Preservation Series and the
Concrete Pavement Preservation Series can be substituted for some Road Scholar courses) and
NHI Safety Inspection of in-service Bridges Certificate, or ability to obtain/complete all within one
year.

All employees classified in this job description must possess a valid Colorado Driver's License.

Some employees may be required to have a Class "A" Colorado CDL within six months of
employment if they are assigned to an area requiring handling of equipment requiring such
certification.

Employees working primarily with street, distribution and/or collection operations must have a
Class "A" Colorado CDL with "N" Tanker endorsement within six months of employment.

We're committed to building a team that reflects the diversity of the communities we serve. The
City may consider an equivalent combination of knowledge, skills, education, and experience to
meet minimum qualifications, and encourages all candidates to apply and help us achieve our
goal of creating an inclusive and equitable workplace.
Selection The selection process will include complete job description review, personal interview, physical
abilities testing, background investigation, criminal background check, and substance screening.

DEADLINE: Open Until Filled An ONLINE APPLICATION is required. This job is Open Until Filled. The online application
process is available for this position on our website at www.longmontcolorado.gov/jobs.
Resumes will be accepted in lieu of the full City Application; however, they must be submitted
via the City application site for consideration. Open Until Filled positions may close without
advance notice. To be considered, please apply as soon as possible. For more information,
call (303) 651-8609.
The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and to
complying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City will
not discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination,
layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnel
action on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national
origin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical or
mental disability, or any other characteristic protected by federal, state, or local law, except when any of these
categories constitutes a bona fide occupational qualification (i.e., an actual qualification for performing a job). If you
need special assistance in the selection process, please contact the Human Resources Department in advance to make
arrangements.

AN EQUAL OPPORTUNITY EMPLOYER
ALL CITY OF LONGMONT FACILITIES ARE SMOKE FREE