Phone Intake Coordinator HYBRID Part Time

Benefits:

Bonus based on performance

Dental insurance

Flexible schedule

Paid time off

Vision insurance

📞 Phone Intake Coordinator

FirstLight Home Care of St. Paul – West St. Paul, MN Part-Time (MINIMUM +30 hr per week ~ ) | Immediate Start

• 💰 Exact bonus structure (per client / per hours sold)

About Us

FirstLight Home Care of St. Paul is a locally owned, client-focused home care agency providing compassionate support to seniors and adults in need. We are growing quickly and looking for a professional, caring team member to manage new client inquiries and support our nurse assessment and scheduling process.

✨ Position Summary

The Phone Intake Coordinator is the first point of contact for new home-care inquiries. This role handles phone calls, online leads, and follow-ups, ensuring every family receives fast, warm, and professional communication. You will work closely with our RN and scheduling team to set up nurse assessments, collect basic client information, and support care-plan coordination.

This is an excellent role for someone who is organized, loves speaking with people, and wants to grow in the home-care or healthcare field.

📌 Key Responsibilities

Answer incoming calls and respond to online inquiries in a timely, friendly, and professional manner

Complete initial phone intake and gather essential client information (needs, timeline, location, funding)

Schedule RN assessments and confirm appointments with clients/families

Conduct follow-up calls/texts to warm leads and potential clients

Support the creation and documentation of client profiles in the CRM

Coordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignments

Maintain a clear and organized pipeline of inquiries and follow-ups

Provide excellent customer service and represent the FirstLight Home Care brand

🧩 Qualifications

Strong communication skills (phone, text, and email)

Warm, empathetic, and professional phone presence

Highly organized and able to manage multiple leads at once

Comfortable with scheduling, note-taking, and basic computer/CRM tasks

Experience in home care, senior care, hospitality, or administrative support preferred but not required

Ability to work independently with accountability

Must pass a background check

⏰ Schedule & Compensation

Flexible part-time or full-time schedule

Some remote work may be possible after training

Competitive hourly pay based on experience

Opportunity for performance-based incentives (e.g., closed leads, scheduled assessments)

💛 Why Join FirstLight Home Care?

Supportive, family-like work environment

Meaningful work that directly helps seniors and their families

Flexible work from home options available.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.