Customer Service Representative

Overview

We are seeking a Bilingual Account Manager to join a dynamic, customerfocused team supporting global accounts, with a primary focus on South America. In this role, you will manage customer relationships endtoend-processing orders, preparing quotes, and serving as a trusted point of contact for Spanish and Englishspeaking customers.
This position is ideal for someone who thrives in a fastpaced environment, enjoys solving problems, and takes pride in building longterm customer relationships while collaborating crossfunctionally with sales, engineering, and internal support teams.

Key Responsibilities

• Serve as the primary account owner for a designated territory, supporting approximately 500 customers (both repeat and onetime orders).
• Assist customers in identifying the correct parts and solutions for their needs.
• Process orders and create customer quotes using SAP or a similar ERP system.
• Communicate proactively with customers via email regarding order status, shipping schedules, and required documentation.
• Maintain accurate data entry and organized account records for global customers.
• Collaborate closely with internal teams, including sales and engineering, to support bilingual communication for South American accounts.
• Participate in weekly product and technical training sessions to maintain uptodate product knowledge.
• Prioritize tasks effectively to meet deadlines and exceed customer expectations.
• Build strong, professional, longterm customer relationships within assigned accounts.

Required Qualifications

• Conversational fluency in Spanish and English (verbal and written).
• 3+ years of experience in account management, client services, order entry, or a similar customerfacing role.
• Experience using SAP or another ERP system for order processing and quote creation.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Excellent written communication skills, particularly in professional email correspondence.
• Proven ability to manage a territory and maintain multiple customer relationships simultaneously.
• Strong organizational and timemanagement skills.
• High school diploma or equivalent.

Job Type & Location
This is a Contract to Hire position based out of Blaine, MN.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Blaine,MN.
Application Deadline
This position is anticipated to close on May 6, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.