Customer Service Administrator

About the Organization
Stier Supply Company, a family-owned and operated business that has been in operation for 70 years, specializes in turn-key construction services. In recent years, Stier has experienced tremendous growth. From the company's inception in 1946, Stier has expanded into 8 markets throughout the Southeast and is continuing to grow at an unprecedented rate.

Hiring Manager(s)
Emmalee Reese

Location
Irmo - Pro Sales

Category
Retail

Description

Stier Supply Company, a 80+ year-old family-run business, is on a mission to be the #1 Millwork Services company in the Southeast. is looking for a reliable and detail-oriented Customer Service Administrator to join our Pro-Sales Division. This role provides essential administrative support to Lumber and Building Materials Sales Representatives and helps ensure a smooth experience for our customers and internal teams.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working with both people and processes, and wants to contribute to a growing, team-oriented company.

Why Work with Stier Supply Company?

• Join a team that values honest work, teamwork, and safety
• Competitive WEEKLY PAY, steady local work, and opportunities for growth
• Safety first a culture
• Life, dental, vision, and health insurance packages
• 401(k) with company match
• Paid vacation and holidays

What You Will Do

• Process and manage customer orders from entry through delivery, ensuring accuracy and completion
• Create and maintain sales, purchase, and special orders in the system
• Review vendor acknowledgments for accuracy (pricing, quantities, specifications, lead times)
• Coordinate delivery scheduling with sales, warehouse, and logistics teams
• Communicate order status, updates, and delivery details with customers and the sales team
• Monitor open orders and proactively follow up on delays, back orders, or missing items
• Work directly with vendors to place orders, confirm lead times, and resolve issues
• Assist with resolving order discrepancies, damages, and customer concerns
• Maintain accurate job notes, order details, and supporting documentation
• Support the sales team with pricing, product availability, quotes, and order status requests
• Coordinate stock transfers and assist with inventory-related needs as required
• Facilitate communication between sales, operations, warehouse, and customer service teams
• Assist with customer inquiries and help prepare product recommendations
• Maintain working knowledge of products, industry trends, and competitor offerings
• Track key sales metrics and share customer feedback with the team
• Contribute to a positive customer experience through proactive support and issue resolution

What You Bring

• Strong organizational and communication skills
• Ability to multitask and adapt quickly to shifting priorities
• Familiarity with building materials or window and door products is a plus
• A team-first mindset and willingness to jump in wherever needed
• Previous experience in an administrative or sales support role preferred

Salary

Benefits

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Requirements

• Ability to manage relationships, both internally and externally
• Proficient with Outlook, Microsoft, and Dropbox
• Able to multi-task, organize, and prioritize time and responsibilities
• Strong attention to detail and organizational skills are critical
• Employment eligibility.
• Ability to pass drug and background screening.

Req Number
RET-26-00006

This position is currently accepting applications.