CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

ORAFOL Americas - Wallingford, CT - Wallingford, CT 06492

Job Description

The Customer Service Representative is responsible for an assigned customer base along with the administrative tasks associated with the position.

Essential functions include:

• Answering phones as needed.
• Assembling and shipping sample packages.
• Promptly providing customers with samples as required and facilitating any follow up necessary.
• Assisting the sales team with requests for sales tools, and collateral, etc.
• Completing special projects and assignments that are not specific to this outline but as required and directed by supervisor.
• Developing and publishing Customer Status reports as required for specific customers.
• Entering Sales Orders into the order entry system in a prompt and accurate manner, including order acknowledgements.
• Maintaining direct Customer base as required.
• Performing duties and responsibilities with a sense of purpose, professionalism and attention to detail.
• Performing prospecting calls to new customers.
• Publishing reports documenting call activity.
• Preparing quotations and publishing follow up information.
• Preparing shipping of finished orders which include packing slips, Bill of Ladings, etc.
• Printing, scanning, and copying documents as requested.
• Processing sales invoices.
• Promoting a team environment.
• Utilizing resources in a way that minimizes cost and maximizes productivity.
• Fostering safe work practices.
• Performing other duties as assigned or as the situation dictates.

Additional responsibilities include:

• Performing special requests as directed by the Customer Service Manager.
• Following prescribed safety guidelines in accordance to Orafol's Safety program.
• Maintaining an optimal level of product quality and adhering to Orafol's Quality Program.
• Each employee is expected to complete the scheduled tasks efficiently and within the designated time duration.

Qualifications

Position requirements include:

Education Requirements: BS or BA Degree. Other: Individuals without the required Degree can be considered if their work experience and qualifications match the content of this job description.

Work Experience: 2-5 years of prior sales/customer service experience, preferably in the plastics industry.

Aptitudes & Characteristics:

• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to respond to direction from multiple people in a team environment.
• Ability to strive towards continuous improvement.
• Ability to work independently and multi-task in a fast paced environment.
• Ability to work well under time/deadline pressure.
• Ability to work with little to no supervision, multi-task and meet deadlines; detailed-oriented.
• Must be a fast learner, driven and self-motivated.
• Must be well organized and responsive to customer needs.
• Must have a positive "can do" attitude and a sense of accountability; takes initiative.
• Proficient in Microsoft Office specifically Excel and Word.
• Required to maintain a clean and presentable work area and appearance.
• Strong interpersonal, communication, organizational and follow-through skills.