Hybrid Client Service Representative

Title: Hybrid Client Service Representative - Arbitration Support
Pay Rate Range: $20.00 - 21.00/hr.
Employment Type: Contract (W2 through Tekberry)
Assignment Duration: April 2026 - October 2026
Schedule: Full-time, Monday-Friday (8:00 AM - 5:00 PM)
Work Arrangement: Hybrid - Remote Mondays & Fridays, Onsite Tuesday-Thursday
Location: Atlanta, GA 30349
Job Code: 1484560
Job Overview

Tekberry is seeking a Client Service Representative (CSR) to support our client's Arbitration Hub operations. This role serves as the primary point of contact for customers, providing high-quality support across phone, chat, and email channels.

The ideal candidate will be highly responsive, detail-oriented, and able to work independently while managing multiple customer issues. This role requires strong problem-solving skills and the ability to drive resolution from start to finish while maintaining a professional and customer-focused approach.

As a Tekberry W2 employee, you will have access to health benefits including medical, dental, vision options.
Key Responsibilities
Customer Support & Issue Resolution
• Serve as the primary point of contact for customer inquiries via phone, chat, and email
• Handle high-volume inbound and outbound calls with professionalism and efficiency
• Manage customer issues from identification through resolution
Problem Solving & Escalation Management
• Identify, assess, and resolve customer concerns in a timely manner
• Partner with internal teams (IT, Product, Operations) to resolve escalated issues
• Monitor and follow up on all open issues to ensure full resolution
Client Relationship Management
• Build and maintain strong relationships with customers and partners
• Educate customers on processes, products, and services
• Provide guidance to dealers and internal stakeholders to resolve issues
Documentation & Process Improvement
• Accurately document all customer interactions and updates in internal systems
• Track exceptions and identify opportunities for process improvement
• Contribute to development of best practices and workflow enhancements
Required Qualifications
• 1-3 years of customer service experience
• Ability to handle high-volume inbound and outbound calls
• Strong communication skills (verbal and written)
• Detail-oriented with strong problem-solving abilities
• Ability to work independently with minimal supervision
• Strong multitasking and organizational skills
• Ability to remain calm and professional under pressure
• Must be able to work onsite Tuesday-Thursday
Preferred Qualifications
• Experience in call center or high-volume customer support environments
• Experience handling escalations or complex customer issues
• Experience supporting automotive, logistics, or service-based industries
Work Environment

This is a hybrid role supporting a fast-paced customer service environment. The position requires strong attention to detail, the ability to manage multiple tasks simultaneously, and consistent collaboration with cross-functional teams.

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