Medical Support Assistant

The Medical Support Assistant provides advanced administrative and patient scheduling support in compliance with Department of Veterans Affairs (VA) AMSA standards. The role is responsible for managing comprehensive scheduling and consult processes while ensuring the accuracy, integrity, and timeliness of Veteran records across multiple VA systems.
This role requires strict adherence to VA national directives, Joint Commission standards, VISN and local Standard Operating Procedures (SOPs), privacy and confidentiality regulations (HIPAA/VA), and safety and infection control guidelines. The AMSA works collaboratively with clinical and administrative teams to support high-quality Veteran care and efficient clinic operations.

The hourly rate is $19.14 per hour plus $5.09 in Health & Welfare benefits.
This position reports onsite to the Dayton VAMC located at 4100 West Third Street, Dayton, OH 45428.
This position works an assigned schedule between 6:00 a.m. and 6:00 p.m. EST, Monday through Friday, and includes working all Federal holidays.

Essential Duties/Responsibilities:
• Perform advanced patient scheduling and appointment management in accordance with VA AMSA standards • Verify and update Veteran eligibility, demographics, and insurance information • Manage consults, recalls, RTC orders, and open scheduling requests • Monitor and document all scheduling actions accurately and timely • Utilize VA systems including (but not limited to): ISS, Oracle EHRM, VistA, CTM / CTB, CTM / CTB, VSE• Coordinate with internal departments such as: Enrollment & Eligibility, Release of Information (ROI), Beneficiary Travel, Decedent Affairs• Maintain compliance with privacy, security, and confidentiality requirements • Complete all mandatory VA trainings and competency requirements • Use assigned computer systems, telephony, and office equipment to support clinic workflow • Support patient care operations through written and verbal provider orders • Maintain professionalism in fast paced and high stress environments • Sign attendance logs upon arrival and departure as required• Perform advanced patient scheduling and appointment management in accordance with VA AMSA standards • Verify and update Veteran eligibility, demographics, and insurance information • Manage consults, recalls, RTC orders, and open scheduling requests • Monitor and document all scheduling actions accurately and timely • Maintain compliance with privacy, security, and confidentiality requirements • Complete all mandatory VA trainings and competency requirements • Use assigned computer systems, telephony, and office equipment to support clinic workflow • Support patient care operations through written and verbal provider orders • Maintain professionalism in fast paced and high stress environments • Sign attendance logs upon arrival and departure as required• Perform advanced patient scheduling and appointment management in accordance with VA AMSA standards • Verify and update Veteran eligibility, demographics, and insurance information • Manage consults, recalls, RTC orders, and open scheduling requests