Utilities Services Permitting Tech

Salary: $41,600.00 - $73,176.00 Annually
Location : Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NC
Job Type: Active Full-Time
Job Number: 05323
Department: Water Resources
Opening Date: 04/22/2026
Closing Date: 5/9/2026 11:59 PM Eastern

Description
Guide Greensboro's Growth. Work Management Technician - Water Resources Engineering Division
Be the front line for connecting people, projects, and infrastructure across the city.
Compensation and Benefits:

Estimated Hiring Salary Range: $47,080.00 - $53,806 00 Full Salary Range: $41,600.00 - $73,176.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more

Work Schedule:Monday-Friday 8:00 am - 5:00 pm
About the City of Greensboro:
The City of Greensboro is committed to responsible growth, strong infrastructure, and dependable public service. We support development that strengthens the community while ensuring systems are built and maintained the right way.

About the Water Resources Engineering Division:
The Water Resources Engineering Division plays a critical role in planning, reviewing, and supporting water and sewer infrastructure across Greensboro. This team works closely with developers, residents, and partner agencies to ensure access to reliable services while maintaining compliance with City standards.
Why This Role Matters:
Every new home, business, and development depends on access to water and sewer services. The Work Management Technician is often the first point of contact-providing clear guidance, accurate information, and ensuring that connections are handled properly from the start. This role helps set the foundation for growth that is both efficient and sustainable.

About the Role:
The Work Management Technician is a technical support position responsible for assisting the public and development community with water and sewer service availability, permitting, and coordination. The job is NON-EXEMPT under FLSA.

Key Responsibilities:

• Serve as the primary point of contact for builders, developers, tenants, and homeowners regarding water and sewer service availability and connection requirements
• Issue permits for water and sewer connections and collect associated fees
• Accurately code account services to ensure proper billing
• Apply City policies related to water and sewer service, including extensions outside corporate limits
• Evaluate development scenarios requiring Utility and Development Agreements and Petitions for Annexation
• Provide maps, data, and service information to the public and internal stakeholders
• Process customer inquiries and complaints with timely follow-up via phone, email, or in-person contact
• Collaborate with City and County Planning departments on development coordination
• Support Engineering Division efforts in reviewing, approving, and permitting public and private utility extensions
• Assist with capacity assurance for residential and commercial development projects

Ideal Candidate Attributes:

• Strong customer service skills with the ability to communicate technical information clearly
• Organized and detail-oriented with the ability to manage multiple requests and deadlines
• Working knowledge or ability to learn water and sewer systems and related policies
• Comfortable interpreting maps, plans, and development-related documentation
• Able to work independently while coordinating with multiple departments
• Problem-solver who can apply policies consistently and fairly

Your Career Path
This role provides opportunities for advancement into Engineering Technician, Utility Coordinator, Development Services Specialist, or other technical and administrative roles within Water Resources and City Operations.

Qualifications

Minimum Qualifications:

• Associates Degree
  • "OR" an equivalency of a High School Diploma "and" 3+ years of "related" experience utilizing office equipment.
    • "OR" an equivalency of 1 year of education "and" 5 years of "related" experience utilizing office equipment
• Valid Driver's license.
• Prior work experience in interpreting City ordinances, procedures, and rules pertaining to utility extensions, connections and service.
• Experience in providing customer service to the public .
• 3+ years experience utilizing office equipment.
• Knowledge and experience in processing of payments and data entry
• Experience reading and understanding maps as it pertains to City Services

An Ideal Candidate Would Also Possess (Preferred Qualifications):

• Experience with Microsoft office applications and ARC Reader.
• Experience in working with a utility billing system (enQuesta).
• Notary Public certification.
• Prior experience in reading/understanding deeds, plats and construction plans.
• Work experience interpreting City ordinances, procedures and rules pertaining to utility extensions, connections and services.

Requirements

Work Schedule: Monday-Friday; 8am-5pm
01

Do you have a Valid Driver's License?

• Yes
• No

02

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

03

Do you have experience with ArcReader or other related utility asset locating software?

• No
• Yes

04

"Clearly" describe your Arc experience
05

How many years of experience in providing customer service to the public while utilizing standard office equipment (Fax, copiers, multi-line phones, etc.) in a professional office setting do you possess?**Experience must also be reflected on Work History/ Employment section of your employment application.**

• No experience
• Less than one year experience
• 1 or more years experience, but less than 3 years experience
• 3 or more years experience, but less than 5 years experience
• 5 or more years experience, but less than 7 years experience
• 7 or more years experience, but less than 10 years experience
• 10 or more years experience

06

This position requires working with standard office equipment. Please select all office equipment you have experience working with.

• No experience
• Multi-Line Telephone
• Copier
• Scanner
• Printer
• Calculator
• Fax machine

07

How many years experience do you possess processing payments, data entry and/or working with a utility billing system, enQuesta or related field or skills?*** Experience must also be reflective in the duties/work section of application. ***

• No experience
• Less than one year experience
• 1-3 years experience, but less than 4 years experience
• 4-5 years of experience but less than 6 years of experience
• 6 or more years of experience

08

Do you have experience reading and understanding maps, deeds, plats and construction plans as it pertains to City Services*** Experience must also be reflective in the duties/work section of application. ***

• No experience
• Yes

09

How many years of experience do you possess interpreting City ordinances, procedures, and rules pertaining to utility extensions, connections and service?**Experience must also be clearly be stated in the Employment / Work history section of your employment application)**

• No experience
• Less than 2 years experience
• 2 years experience, but less than 4 years experience
• 4 years experience, but less than 6 years experience
• 6 years experience, but less than 8 years experience
• 8 years experience, but less than 10 years experience
• 10 or more years experience

10

"Clearly" describe your experience with City ordinances, procedures, and rules pertaining to utility extensions, connections, property deeds and service.**If no experience, indicate "N/A' in the designated area. **
11

Do you currently possess a Notary Public Commission License?

• Yes
• No

Required Question