Care Coordinator

Full Time

Niagara Falls, NY, US

Salary Range: $18.00 To $24.00 Hourly

Are you E.P.I.C?!

At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Care Coordinators for the following departments:

• Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.

• Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.

• CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!

• Outpatient Services – If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.

• Resupply & Compliance Services - If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it.

Each position plays a vital role in delivering top-notch care and customer service!

What You’ll Do

• Provide Excellent Service: Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.

• Educate Clients: Guide individuals and clients on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.

• Coordinate and Collaborate: Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.

• Manage Documentation: Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.

• Ensure Compliance: Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

What You Bring

• Communication & Empathy: Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.

• Team-Oriented Mindset: Willingness to collaborate across departments and support shared goals.

• Adaptability & Drive: Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.

• Attention to Detail: Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.

• Minimum Education: High School Diploma or GED required. Associate or Bachelor’s degree preferred

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well

• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked

• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays

• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program

• Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

• $18.00 - $24.00 per hour, depending on experience

Location

• Wheatfield, NY