Job File Coordinator

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

SERVPRO of Southern York County is hiring a Job File Coordinator!

Already know how to keep jobs moving, paperwork tight, and customers in the loop? This role was built for you.

We’re looking for a Job File Coordinator who thrives in a fast-paced environment managing multiple jobs, keeping documentation airtight, and ensuring clear communication between customers, production teams, and office staff. If you’ve worked in a similar role before, you’ll feel right at home—and have room to grow.

Benefits

Competitive compensation

401(k) with employer match

Health, dental, and vision insurance available

Paid training

Career progression opportunities

Professional development

…and more!

What You’ll Be Doing

Serve as the main point of contact for customers, maintaining clear and professional communication throughout each project

Monitor incoming leads from conversion through active job status, completion, and invoicing

Oversee daily job progress, including Drybook, job status updates, audits, and work-in-progress tracking

Maintain an accurate Work-in-Progress (WIP) board for all active jobs

Communicate daily with Production crews to ensure all required documentation is captured on-site at the point of service

Create and review estimates based on scope, photos, and field documentation

Review and validate all job file documentation for accuracy, completeness, and compliance with program requirements

Perform internal audits to ensure all work performed is properly documented and invoiced

Review timestamps and data points to ensure accurate reporting and KPMs

Complete all job close-out activities, including coordinating with accounting for proper invoicing

Work closely with Project Managers and other departments to keep projects moving efficiently

Assist other departments as needed

What Makes You a Great Fit

Experience as a Job File Coordinator or in a similar administrative/estimating role is a strong plus

Highly organized with strong attention to detail

Ability to multitask and manage multiple jobs at once in a fast-paced environment

Strong customer service and communication skills

Comfortable using computers and learning new systems quickly

Experience in restoration, construction, or insurance industry is a plus

Education & Experience Requirements

High school diploma or GED required

Previous office or job file coordinator experience preferred

Strong administrative, organizational, and communication skills

Proficiency with digital tools and job management systems

Work Environment & Schedule

This is a largely sedentary role in a fast-paced office environment where organization and follow-through are key. Some filing is required, including lifting files, opening cabinets, and occasional bending or standing.

This is a full-time position with hours typically between 8:00 a.m. and 5:00 p.m., Monday–Friday. Some flexibility and occasional extended hours may be required based on business needs.

Employment is contingent on successfully completing a background check, subject to applicable law.

If you take pride in clean files, smooth workflows, and keeping projects on track—we want to hear from you!

Each SERVPRO® Franchise is independently owned and operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.