Warranty Repair and Return

Overall Responsibilities:

Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality.

RESPONSIBILITIES:

• Create garage report.
• Communicate with the Warranty Manager to ensure smooth and seamless processing of warranty claims.
• Work through RMAs on new returns to create SV tickets.
• Work with transportation to ensure pink sheets are printed for caps.
• Expedite warranty claims and prioritize order of repairs on warranties.
• Create MRB for parts.
• Communicate status of repairs on dealer inquiries
• Prep warranty caps/covers for repair.
  • Windows out for window leaks
  • Remove the doors if necessary.
  • Remove any components needed for headliner replace/repair.
  • Spot in repairs
  • Fiberglass matting
• Work with production to work warranty claims into line if necessary.
• Repair caps that can be repaired without additional support
• Organize and understand where caps are in the yard.
• Move caps through JDE to completion.
• Maintain and track list of stock caps in the yard.
• Help other departments as needed.

Characteristics and skills:

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

Must be able to manage multiple priorities and collaborate cross-functionally with on-site and remote teams to achieve results.

Educational and other requirements:

• High School Diploma required or equivalent years of experience in clerical, accounting, or finance.
• Work well within a team environment. Willingness to work a flexible schedule. Work requires weekend and/or evening work.
• Ability to multitask, effective time management skills and a basis for action.
• Must have fluent computer skills in Microsoft Office and related software packages.
• Excellent written and verbal communication skills.
• Mature judgment and decision-making ability.
• Strong project management skills and the ability to work unaided if needed.

• Adaptability and flexibility dealing with changing market and economic conditions.