Office Experience Lead

Job Summary:

• Own and elevate the end-to-end guest, client, and associate experience
• Lead front-of-house operations with a white-glove, high-touch standard
• Create "above and beyond" moments that turn routine interactions into memorable experiences
• Anticipate needs before they're asked-bringing proactive, personalized service to life
• Oversee meeting rooms, catering, and event execution with flawless attention to detail
• Partner with Executive Assistants and business leaders to deliver elevated experiences
• Lead, coach, and inspire Hospitality Coordinator to operate at a premium service level
• Set and continuously refine hospitality standards, playbooks, and best practices
• Manage vendor relationships to ensure quality, consistency, and accountability
• Act as the face of the office-setting the tone for professionalism, warmth, and energy

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Requirements:

• High school diploma or equivalent (associate or bachelor's degree preferred in Hospitality, Business Administration, or related field)