Night Services Utilities Rep

Salary: $41,600.00 - $73,176.00 Annually
Location : Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NC
Job Type: Active Full-Time
Job Number: 05320
Department: Water Resources
Opening Date: 04/20/2026
Closing Date: 5/8/2026 11:59 PM Eastern

Description
Become a Vital Part of Our Team as a Night Services Representative!
Are you someone who enjoys solving problems and making a difference during critical moments? Do you take pride in delivering exceptional customer service, even during late evenings, nights, and weekends? If so, we invite you to join our team as a Night Services Utilities Representative and play a crucial role in maintaining the City's water and sewer systems.
Compensation and Benefits:
Hiring Salary Range: $47,080.00 - $53,806.00 Full Salary Range: $41,600.00. - $73,176.00 Annually

Benefits:
We offer an outstanding benefits package that supports your well-being.
Learn moreHere

Work Schedule:Monday - Thursday 3:00pm - 11:30pm
Friday 1:30pm - 10:00pm

Why You'll Love Working With Us:

• Critical Impact: Be part of the essential service that keeps the City running smoothly, responding to emergencies that affect our community's daily life.
• Work Independently: Use your judgment and expertise to assess situations and make important decisions while working autonomously.
• Supportive Team: While much of your work is independent, you'll always have the backing of a dedicated team and access to additional resources when needed.
• Variety of Tasks: Every day brings something different, with a wide range of tasks that keep you engaged and challenged.

What You'll Do:

• The Night Services Representative responds to water and sewer service emergency requests during late evenings, nights, and weekends. Uses and updates the electronic work order management system and produces work orders for other divisions within the Water Resources Department. Uses independent judgment to accommodate the needs of the City by determining proper corrective action or by referring the problem to other appropriate personnel. This position assists and/or handles traffic flow as required and must accomplish this by following department guidelines and in compliance with OSHA regulations for job site Work Zone Safety. All duties are performed to provide outstanding customer service and to ensure employee, public, and environmental safety. Work includes addressing after hour water and sewer emergency calls which include but not limited to: residential sewer backups; sewer main stops; water main breaks; emergency water cut off and cut ons; installation of water meters; performing pressure tests; replacing meter box tops and clean outs; addressing water quality issues; overflowing manholes; bad odor calls; replacing manhole covers; checking cave-ins and flushing hydrants.
  This position uses and updates the work order management system and produces work orders for other divisions within the Water Resources Department. These jobs are performed using various tools, such as shovels, sewer machines, sounding rods, locating equipment, and other specialized tools needed to complete the job. Physical requirements include the ability to do bending, stooping, climbing, and heavy lifting (up to 75lbs.) as needed. This position is considered service critical.
• This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Ready to Make a Difference?
If you're ready to take on a role where you can make a real difference, solve critical problems, and help keep our City running smoothly, we'd love to hear from you!
We welcome applicants from all backgrounds and experiences to apply and become an integral part of our team.
Qualifications

Minimum Qualifications:

• High School Diploma/GED
  • "OR" an equivalency of 3 years education "and" 3 years of related work experience in adverse weather conditions
• Valid Driver's License
• 1+ years' experience working in adverse weather conditions in a construction environment

Preferred Qualifications:

• NC-AWWA Grade 1 Collections or Grade C Distribution Certificate
• Experience reading water/sewer maps.
• Experience operating a sewer machine or power rodder
• Work Zone safety training

01

Do you have a Valid Driver's License?

• Yes
• No

02

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• 3+ years of education, with no High School Diploma /GED
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

03

How many years of experience (i.e. water/sewer Utilities service, etc.) or "related" experience in a construction environment do you possess?**Experience must also be clearly be stated in the Employment / Work history section of your employment application)**)

• No experience
• Less than 1 year experience
• 1 or more years experience, but less than 2 years experience
• 2 or more years experience, but less than 4 years experience
• 4 or more years experience, but less than 6 years experience
• 6 or more years experience, but less than 8 years experience
• 8 or more years experience, but less than 10 years experience
• 10 or more years experience

04

Clearly describe your years of experience (i.e. water/sewer Utilities service, etc.) or "related" experience in a construction environment.** If "No experience" please type "Not Applicable" or N/A in the designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application. **
05

How many years of "commercial business" experience working outdoors in adverse weather conditions in a construction environment or relatable environment?*** Experience must also be reflected in the duties/work section of the application. ***

• No experience
• Less than one year experience
• 1-3 years experience, but less than 4 years experience
• 4-6 years experience, but less than 7 years of experience
• 7-9 years experience, but less than 10 years of experience
• 10 or more years of experience

06

Briefly describe your current/ previous "commercial business" experience working outdoors in adverse weather conditions in a construction environment or relatable environment? If you selected "No experience" please type Not Applicable or N/A.
07

Indicate all applicable AWWA Grade 1 Collections you possess.*** Certifications "MUST" also be reflective in the duties/work section or misc. information of application. ***

• None
• Grade I Collection Certification
• Grade II Certification
• Grade III Certification
• Grade IV Certification

08

Do you possess a Grade C Distribution Certificate?*** Certifications "MUST" also be reflective in the duties/work section or misc. information of application. ***

• Yes
• No

09

Do you have prior / current experience reading water/sewer maps?*** Experience must also be reflected in the duties/work section of the application. ***

• No
• Yes

10

"Clearly" describe your experience Experience reading water/sewer maps.***If no experience, indicate "N/A" (not applicable) in the designated area. ***
11

Do you have current/ previous experience operating a sewer machine or power rodder?*** Experience must also be reflected in the duties/work section of the application. ***

• Yes
• No

12

Clearly describe your experience operating a sewer machine or power rodder.** If "No experience" please type "Not Applicable" or N/A in the designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application. **
13

Have you had Work Zone Traffic Control Training?

• Yes
• No

Required Question