Floor Manager

DESCRIPTION

Floor Manager - Ocean Club

Location: Martha's Vineyard, MA

Seasonal | Full-Time

Position Overview

The Floor Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience at our oceanfront club. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, teamwork, and elevated coastal dining. This role reports to the General Manager, a highly experienced hospitality professional with a strong track record in elevated dining and guest-focused operations.

Key Responsibilities

• Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
• Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff
• Maintain high standards of service, presentation, and guest engagement at all times
• Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
• Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
• Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue
• Monitor staff performance, provide real-time feedback, and support training and onboarding
• Enforce company policies, service standards, and health & safety regulations
• Assist with opening and closing duties, including cash handling and end-of-shift reporting
• Support special events, private parties, and high-volume service periods

Qualifications & Skills

• 1+ years of floor management or supervisory experience in a hospitality driven venue
• Strong leadership, communication, and problem-solving skills
• Ability to remain composed and professional in fast-paced, high-pressure environments
• Exceptional guest service mindset with attention to detail
• Experience with POS and reservation systems preferred
• Ability to stand and move for extended periods

What We Offer

• Competitive compensation
• Health Benefits
• Opportunity to work in a premier oceanfront setting
• Supportive, team-oriented work environment
• Housing assistance may be available (if applicable)
• Growth opportunities

REQUIREMENTS

The Ocean Club

75 Main Street

Vineyard Haven, MA