Hotel Front Desk Agent

Hotel Front Desk Agent

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation $14 - $15 hourly About Four Seasons Island Resort

The Four Seasons Island Resort and its amenities include a delightful 9-hole golf course, salon and spa, indoor saltwater swimming pool, tennis court, and much more.

Tucked into the north woods of Wisconsin, the Four Seasons Island Resort is located on the 100-acre Miscauno Island in the Menominee River, which divides Wisconsin and the Upper Peninsula of Michigan.